Shanaz Akhtar

An enthusiastic and professional Individual, who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.

B2B Lead generator/Account Manager - Green Energy Advice Bureau

(2020-12 - 2022-05)

Here at green energy advice my job role was a Lead Generator and also Business account Manager. Green energy advice bureau was a brokerage for Gas and electricity. I targeted Business for an early Procurement and create a client profile with my self.

I worked within the system and at the same time created my own leads. My job was to sell gas an electricity to these businesses and put a procurement in place. I also did the contracts once they was happy to proceed. help businesses switch to a green business energy tariff.relationships via telephone calls, meetings and emails and exceeding target.

Direct email marketing to key clients and prospect.

• Engaging Potential Customer: Connecting with potential customers throughout the UK, introducing them to the array of value services we offer.
• Outbound B2B Cold Calling: My primary task was to establish and maintain relationships with potential customer across the UK. My aim was was to assist them with their energy management needs, offering tailored solutions to help them save money, time and reuse their carbon print.
• Customer Service Excellence: I was providing top-tier customer service to both exiting and new clients, ensuring their needs are met promptly and effectively.
• Strategic Calling: Develop and manage a calling strategy that considers industry dynamics and geographical factors to maximise my out outreach and impact.
• Relationship Building: My role involved building and nurturing relationships with customers and stakeholders alike, fostering trust and collaboration.
• Positive Attitude: Maintaining a supportive, positive and enthusiastic attitude towards my work place.
• Administrative Management: My position was to be responsible for the day-to-day administrative tacks associates with my role.
• Generating new business for the company by offering a variety of services
• To gain long lasting, strong relationships with key decision makers to convert in to potential new business.
• Outbound emails
• Outbound calls

B2B Lead Generator - Utility Alliance

(2019-11 - 2020-12)

Utility Alliance was a Energy Broker that worked along side with all the Energy Suppliers for Businesses to get a Procurement in place when they was due for a renewal. This was an out bound call centre.i was an experienced Lead Generator that created leads and build up Customer Rapport with dealing with Sales. I also helped and trained others with new updates to the client when needed.There was targets to be hit which I was successful every month by going over these required targets I always managed to pass my monthly one to ones with my team leader.

• Outbound calls
• Selling Gas and electricity
• Businesses only
• Building a client
• Hitting targets and above
• Creating my own Leads
• Skilled sales and a customer adviser

B2B Telesales Advisor - Ant Marketing

(2018-09 - 2019-09)

Ant Marketing was tasked with generating sales appointments on a national scale for a variety of business-to-business banking divisions, including invoice finance, asset finance, business banking and corporate banking. As well as outbound, Ant Marketing also handle inbound enquiries generating additional sales leads and distributing them accordingly. I played a key role in the Internal sales team in the SME market B2B in a newly formed team.

I use excellent communication skills to deal with customers and prospects at different levels and to present sales proposals to purchasing teams, including technical managers, as well as purchasing managers and also use good negotiating skills to secure appointments leading to sales, I also helped train others on new business updates and offered support when needed.

• Developing relationships via telephone calls, meetings and emails and exceeding target
• Generating new business for the company by offering a variety of services
• To gain long lasting, strong relationships with key decision makers to convert in to potential new business.

Claims Management Specialist - Parseq

(2006-07 - 2009-09)

I worked for a great Outsourcing Company, Whether the businesses I made contact with had a goal to increase revenue, reduce costs or both, We offered highly regulated multi-channel services which helped Businesses them. These include mail fulfilment, document management, finance and accounting, and data hosting. Mine and my teams' purpose was to take on operational tasks and deliver business intelligence and ROI.

I was very successful in this team and helped and coached other to help them develop their skills on the phone and was I was very proud to be part of the growth which led Parseq into one of the UK's leading service providers.

• Delivered sales talks, which described the Parseq Solution products and services, in order to persuade potential clients to use our service to help them.
• Self-identify opportunities, produce leads and book appointments for sales meetings with me to close sales over the telephone, contact businesses to solicit sales for services that Parseq had to offer – explain the services to potential customers and pricing details, handle customer questions and objections to close sales.
• Develop creative pitches and propositions aimed at specific industry sectors, adjust sales scripts accordingly.
• Use own initiative to identify and follow up opportunities with companies who are not already on the Parseq database.
• Manage my database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
• Work closely with the marketing and management team to achieve sales and meet compliance for every order - liaise effectively with all departments within Parseq to ensure customer requirements are met and correct.
• Attend and pass monthly training courses with Management, be updated on the companies' information and discuss any issues regarding the business. Contribute to the team performance by sharing and implementing best practices.

Customer Service Advisor - Capita

(2006-07 - 2008-12)

Working as a customer's service adviser for one of the UK's largest energy provider British Gas, I Worked in a specialist department which plays a key role within the company which is the Customer Retention Team, I took inbound calls from customers that were looking for a cheaper quote for their energy supplied to their domestic properties, it was my job to offer them a highly competitive deal within the market to retain them from looking elsewhere, using one of the largest and most advanced billing systems called Siebel and SAP, I dealt with their billing enquiries, took payments, set up direct debits, submitted meter reads and sent invoices at customers request, as well as providing exceptional service to customers I offered a range of other products to customers to meet sales targets by cross selling.

BTEC Sport Diploma - Sport - College (2008-09 - 2010-05)

GCSEs - Winterhill Comprehensive School (2003 - 2008)