Shania Croom

I am a hardworking individual who recently graduated from the University of the West of England studying sociology with psychology, after achieving a 1:0 in my dissertation. Offering a variety of skills such as adaptability, effective communication skills, an excellent work ethic and willingness to constantly learn. Capable of keeping professional working relationships as well as building rapport with clients.

Previous experience working with the elderly, children with disabilities and learning difficulties and 2 and a half years of retail experience working at Waitrose alongside my studies at university.

Administrator - Mystery shoppers ltd

Admin based role ensuring the smooth running of the company and making sure targets are met each month

• Learning bespoke administration systems
• Answering phone calls and emails to distribute jobs to shoppers
• Required lots of problem solving and excellent organisational skills

Shop floor assistant seasonal temp - John Lewis

Shop floor assistant as a seasonal temp helping with the Christmas rush

• Adapting to a fast-paced environment whilst juggling several job roles at the same time
• Delivering excellent customer service and going above and beyond for customers needs

Holiday club worker - The Brandon Trust

Helped to run holiday clubs for children with learning difficulties and special needs

• Learnt how to adapt to different children's needs and to communicate effectively with other workers who made suggestions on how to help children who became distressed during the club
• Had to use many creative skills to encourage the children to socialise with each other and to keep their attention when expressing challenging behaviours

Sales assistant - Waitrose and partners

Sales assistant working 8-9-hour shifts where I was either on the shop floor stacking shelves and reducing items or behind tills serving customers

• Assisted customers who asked for help or who needed recommendations for products
• Learnt a lot of customers service skills and enjoyed being around people and helping customers with whatever they needed

Volunteer - The donkey sanctuary

Working in an environment that required hard physical labour and allowed me to work successfully with others

• Assisted young adults with special educational needs in accessing activities with the farm animals
• This developed my adaptability and communication skills as I had to work with people with various levels of needs and abilities

Dog walker - Private household

• Walking the dog daily and regularly taking him to vet appointments
• Cleaning and decluttering the home
• Carrying out tasks such as shopping and banking

Holiday club volunteer - West Devon Methodist Circuit

• Aiding youth workers in planning activities for young children during the holidays
• Delivering informative and engaging activities

Bachelor of Science - Sociology with Psychology - University of the West of England

Foundation Diploma - Art and Design (2020-09 - 2021-06)

A Level - Photography, Film and video, Sociology (2018-09 - 2020-06)

GCSES - 10 GCSES including Maths and English (2013-09 - 2018-06)