Shaniya McDonald

Hardworking, ambitious, and approachable individual with excellent communication skills and a passion for patient care. Experienced in supporting patients, handling enquiries, appointments, and administrative tasks in a professional and friendly manner. Eager to develop a successful career as a Trainee Dental Nurse and contribute positively to a welcoming and supportive dental practice.

I am currently enrolled on the NEBDN Diploma in Dental Nursing course seeking a full-time position with availability to start as soon as possible.

Nursery Practitioner at Monkey Puzzle New Cross Day Nursery (2025-12 – 2026-06)

• Supported daily care and supervision of children in a safe, nurturing environment.
• Ensured health and safety standards were followed, including COVID-19 hygiene procedures.
• Assisted with planning and delivering age-appropriate activities to support learning and development.
• Worked closely with staff and parents to support children's individual needs.
• Helped maintain a positive, inclusive, and organised classroom environment.

Receptionist at Kolamba East (2024-08 – 2025-08)

• Greeted and assisted an average of 80-110 visitors daily, ensuring a welcoming and professional first point of contact.
• Managed multi-line phone system, routing calls to the correct departments and handling inquiries with excellent customer service.
• Scheduled, rescheduled, and confirmed appointments for staff members, ensuring seamless office operations.

Trainee Dental Nurse at Dental Beauty Partners (2023-11 – 2024-07)

• Assisting the dentist during a range of dental procedures and treatments.
• Preparing, sterilising, and maintaining dental instruments and equipment.
• Supporting and reassuring patients before, during, and after treatment.
• Maintaining accurate patient records and managing stock supplies.
• Following strict infection control, health, and safety procedures while working towards a dental nursing qualification.

Receptionist at The Ivy Collection (2022-09 – 2023-09)

• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Tracked important information in spreadsheets and ran reports or generated graphs using data.

Nursery Practitioner at Family Day Care (2021-10 – 2022-01)

• Supervised children during play, learning, and outdoor activities to ensure safety and engagement.
• Provided guidance and support to junior team members to promote effective teamwork.
• Communicated with parents and carers regarding children's progress and wellbeing.
• Assisted in organising events, activities, and daily routines to support smooth nursery operations.
• Developed strong organisational and IT skills (MS Word, Excel) for record keeping and administration.

Diploma in Dental Nursing – North London Dental Centre (2026-06 – 2027-06)

Level 3 in Health and Social Care – EET Group (2022-09 – 2023-06)

GCSEs in Maths and English – Platanos College (2017-09 – 2022-06)