Shannon Cooper

Providing an excellent level of service is what has been most important to me, beginning when I was working with a great team at everyman racing at age 15-20. Also as a chef and server at Glebegate restaurant as part of my college course. In both environments I learned the value of communication with both customers and colleagues.

My time working at Leonardo hotels developed my skills greatly with the range of departments i worked in throughout the hotel and the responsibility of Supervising a team through busy shifts. Leonardo training programmes and courses are also very insightful. Working in these fast paced scenarios I have acquired skills such as multi tasking while keeping a sharp eye on details.

I sincerely enjoy working with and supporting guests or customers with whatever they might need. My time at Algeco expanded my organisational and IT skills, gave me a strong understanding of business planning and logistics and gave me confidence in making professional internal and external phone calls and emails.

Planning and logistics coordinator - Algeco

(2024-08 - 2026-01)

• monitoring depot email inboxes for bookings and enquiries
• daily logistics calls
• supporting sales team to find the best option for customers
• organising paperwork for production staff
• assigning 'job watch' jobs
• organising bookings and schedule into plans
• general administration
• confidence in making professional phone/ teams calls
• purchase order raising and receipting
• use of Microsoft Office
• stock take inputting
• taking initiative in creating processes that benefit the business
• presenting visitor safety inductions
• running and analysing reports
• analysing various compliance reports and resolving issues
• quality control

F&B assistant/F&B supervisor - Leonardo hotels - Hinckley Island

(2022-03 - 2025-01)

Working as part of a team to serve breakfast for up to 900 guests in the breakfast restaurant. Ensuring health and safety regulations are met at all times in the restaurant. Serving food and assisting with catering duties at buffets and events. Serving drinks within the Hotel Bar and Restaurant, whilst providing excellent customer service. Responsibility for setting up the buffet, monitoring food and drink levels, replenishing items as needed, (while monitoring wastage amounts).

Having

Special dietary requirements and allergen knowledge. Resolving guest issues or complaints ensuring guests are satisfied with our service. Training in customer care course 2024. Supervising a team of up to 12 staff, encouraging them to do their best and give guests the best experience.

Hospitality Team Member - Everyman Racing Driving Experiences - Loughborough, Leicestershire

(2017-04 - 2022-02)

• Resolved issues and complaints calmly and effectively, continually seeking positive outcomes
• Provided a warm welcome to guests, informing them of offers and events for elevated customer experiences
• Handled enquiries with professionalism and efficiency for excellent levels of customer satisfaction
• Upheld health and safety regulations at all times for continued staff and client wellbeing
• Sales and upselling
• Staff training, ensuring that the whole team give the best service

GCSEs - Maths, English, Health And Social Care, History, Catering - Higham Lane School (2018-07)

Level 1 NVQ In Food Preparation And Cooking - Catering - North Warwickshire And South Leicestershire College (2019-06)

Level 1 NVQ In Food And Beverage Service - Hospitality - North Warwickshire And South Leicestershire College (2019-06)