Shannon Danielle Hepden

Dedicated, organised and highly motivated individual with strong communication and listening skills. Experienced in healthcare support, facilities management, cleaning, and customer service roles. Works effectively both independently and as part of a team, maintaining high professional standards while delivering excellent support and care.

Bank FM Assistant - Essex Partnership University Trust

(2022-01)

• Maintain high standards of cleanliness across clinical and non-clinical areas.
• Use cleaning equipment and machinery safely and report faults promptly.
• Follow colour-coded cleaning systems and health and safety procedures.
• Dispose of clinical and general waste in line with Trust policies.
• Report issues affecting service delivery to supervisors.

Store Assistant - Marks & Spencer

(2021-06 - 2021-11)

• Provided excellent customer service and resolved customer queries professionally.
• Maintained stock levels, replenished shelves and rotated stock to ensure freshness.
• Created a positive shopping experience and ensured products were correctly displayed.

Support Worker - Essex Partnership University Trust

(2020-03 - 2021-04)

• Supported patients in maintaining a safe and comfortable environment.
• Undertook physical observations and reported findings to nursing staff.
• Participated in therapeutic and social engagement activities.
• Provided escort duties under the direction of nursing staff.

Domestic Cleaner - Angel Human Resources

(2019-09 - 2020-01)

• Cleaned and maintained communal areas to high hygiene standards.
• Completed deep cleaning and sanitation tasks in line with COSHH regulations.
• Assisted with meal preparation and service duties.
• Loaded and unloaded dishwashers and supported ward housekeeping tasks.

LifeSkills Solutions (2018-08 - 2019-02)

The James Hornsby School (2013-09 - 2018-07)