Shannon Hilder

Healthcare Governance Leader and Registered Adult Nurse with over 15 years' experience across primary care, community services, and Defence healthcare systems. Currently leading governance across a complex, multi-site integrated care campus, with responsibility for quality assurance, regulatory compliance, risk management, and continuous improvement. Proven ability to operate at a high level, influencing strategic decision-making, chairing governance forums, leading service transformation, and providing assurance to senior leaders and regulators.

Highly skilled in preparing services for CQC inspection, embedding a culture of safety, and driving sustainable quality improvement aligned with NHS priorities and frameworks.

Healthcare Governance Lead - Defence Primary Healthcare - Catterick Integrated Care Campus

(2023-08)

• Provide strategic leadership for clinical governance across a large, integrated, multi-site healthcare campus, encompassing family practice, military recruiting health services, and specialist populations.
• Lead the development, implementation, and assurance of governance systems, ensuring compliance with CQC regulations, national standards, and organisational policy.
• Chair governance and quality steering groups, providing expert advice and assurance to senior leaders on patient safety, risk, and quality outcomes.
• Lead organisational inspection preparedness and response, consistently achieving Good and Outstanding outcomes, and supporting other services through external inspection and peer review.
• Oversee clinical audit programmes, learning from incidents, complaints, and feedback to drive continuous quality improvement.
• Manage complex change during service integration, aligning policies, procedures, and workforce practice across historically separate organisations.
• Maintain clinical practice one day per week to ensure governance leadership remains clinically credible and patient-focused.

Practice Nurse - Defence Primary Healthcare - Catterick Garrison

(2019-11 - 2023-08)

• Delivered high-quality primary care services while contributing to local governance, audit activity, and service improvement initiatives.
• Managed long-term conditions and complex wound care, supporting improved patient outcomes and continuity of care.
• Actively contributed to quality improvement, infection prevention, and patient safety initiatives within the practice.
• Supported MDT working and escalation of clinical risk in line with governance processes.

Practice Nurse - Mowbray House Surgery - Northallerton

(2016-10 - 2019-11)

• Delivered comprehensive primary care nursing services, contributing to quality, safety, and patient experience within a busy GP practice.
• Led clinics including chronic disease management, cervical screening, and immunisations, ensuring compliance with national standards.
• Maintained accurate clinical documentation and supported effective communication across the MDT.

District Nurse - Community Nursing Services

(2014-09 - 2016-11)

• Provided leadership within a community nursing team, delivering care to patients with complex, long-term, and end-of-life needs.
• Led vaccination programmes and contributed to service audits and quality reviews.
• Worked collaboratively with GPs, social care, and allied professionals to ensure safe, coordinated care delivery.

Cervical Cytology Sample - Leeds Beckett University (2018 - 2019)

BSc (Hons) - Nursing - University of Teesside (2014 - 2015)

Diploma in Orthopaedic Practice - BSOP - University of Teesside-Bradford, UK (2013 - 2014)

Diploma in Adult Nursing - Adult Nursing - University of Teesside (2006-01 - 2009-01)

Certificate in Teaching - Darlington College