Content Compliance Specialist content moderator UK/ EMEA at Johnson and Johnson - De Puy Synthes (2022-08 – Present)
- Enable and manage the review and approval of ad/promo materials claims and references
- Quality Check: can performs a pre-review of incoming submissions/ content
- Updating and submitting content to ensure it meeting country and EMEA criteria
- Tracking progress of all assigned submissions through internal copy approval workflow
- Responsible for managing multiple submissions simultaneously across several stakeholder groups
- Moderation of meetings & follow-up post meetings
- Leads discussions with internal stakeholders as well as external partners to ensure timely execution of copy approval process
- Establishing priorities independently based on workload and customer engagement whilst using closed-loop verification of changes
- Managing the correct allocation of re-approvals and monthly Metrics report for Leadership Team
- Ongoing partnership and communication with Content Compliance, project, department managers and cross-functional stakeholders (Regulatory, Medical, Legal, HCC, Data Privacy, ITS, Communications, HEMA, Marketing, SLD & Prof Ed, Quality, Omrix) to achieve business objectives
- Partner with ITS and DARM to ensure that policies or procedures for digital/mobile activities are followed
- Respond to internal and external customer inquiries on submissions
- Takes initiative to propose modifications to procedures and processes as appropriate Understanding and adhering to all relevant business SOPs
Planning Administrator, compliance, voids and responsive at Home Group (2020-08 – 2022-07)
- Managing Weekly and Monthly reporting using Excell, Power BI and third-party Data files
- Management, Creation and upkeep of company data sheets/files using Excell, One Drive, word and various other programmes
- Keeping a log for any repairs at the properties including any specialist works
- Raising and tracking all purchase orders and ensuring that the final payment is released
- Diary management, arranging and minuting meetings at a various level throughout the business
- Following up with the customers to ensure quality of work and passing any feedback over to higher management
- Uplifting and process invoices for final payment
- Helping to assist the Surveyors and housing management teams
- Dealing with all inhouse orders for my team from PPE, technical equipment and stationery
- Raising and scheduling various types of work(s) from drain and building surveys to window replacements and ensuring that the work has been completed to the correct standard
Business Support Assistant at WYG (2020-02 – 2020-05)
This role was terminated due to the pandemic
- Dealing with incoming and outgoing post in a timely manner
- Booking and managing all meeting spaces for the entire office
- Dealing with hospitality requests from start to finish
- Helping to support health and safety processes and making sure it is implemented
- Dealing with incoming emails and responding effectively
- Dealing with printing, scanning and various other non-fee earning work
- Support/ assisting the central facilities team at a local level
- Helping capture, record data tracking as required
- Ordering stationery and PPE equipment
- Ensuring that machinery is up to date and working every AM/ PM
HR Call Handler at ASDA (2019-11 – 2020-01)
Temporary Role
- Dealing with incoming calls from management and advising people on ASDA policy's
- Dealing with sensitive information
- Performing Various system resets for ASDA staff
- Dealing with incoming emails from the stores and third parties
- Time management and workload prioritisation
- First point of contact to raise any queries or concerns
- Using SAP and C4C and checking and updating rights to works
- Using people soft to check holidays, core contracts and various other bits of information
- Checking and updating rights to works
Sales Support Administration at Geronigo (2019-07 – 2019-11)
Temporary Role
- Answering incoming and making out going call to clients and customers
- Processing payments
- Meeting room and diary management
- Answering email correspondence both to client and customer
- Setting up venues and ensuring all contracts and paperwork are done correctly
- Using the online live web chat to answer any customer questions (in real time)
- Franking and distributing of post daily
- Supporting sales staff with the influx of calls and ensuring the admin is kept up to date
- Being the first point of contact over the phone and by email
- Providing support via Web chat
Business Management ICT at NHS Digital (2019-06 – 2019-07)
Temporary Role
- Meeting room and diary management
- General email communications using outlook
- Any hospitality required such as refreshments and or lunches
- Setting up conferences via Skype and Teams
- Taking thorough and accurate minutes for department leaders whilst attending meetings
- Providing support for individuals booking hotels, trains and arranging car hires
- Submitting access requests on behalf of individuals and seeing it through end to end
Student Experience Officer at Kaplan Financial (2019-04 – 2019-06)
Temporary Role
- Preparation and organisation of classrooms and materials for exam conditions
- Scheduling and invigilating finance exams to industry standard
- Delivering a brilliant level of comprehensive customer care both face to face and over the phone
- Daily AM/PM walk rounds and snagging reporting
- General day to day running of the centre, liaising with 3rd parties and suppliers
- Being the first point of call for both telephone
- Providing support via web chat
- Dealing with the booking out of class rooms and exam rooms
Administrator/ Receptionist at CML (2019-03 – 2019-04)
Temporary Role
- Answering calls using Switchboard and day to day administration
- Welcoming clients and being the first point of contact
- Dairy management for senior management and board rooms
- Formatting Job posts and circulating internally and externally
- Franking and sending mail
- Ordering stationary and other office equipment
- Taking stock and carrying out the inventory count
- Providing a good level of customer service both face to face and over the phone
Administrator/ Office at 1st Select Ltd (2019-01 – 2019-03)
Temporary Role
- Day to day administration and running of the office
- Resourcing and formatting CV's
- Collating all candidate information, right to work documents and storing efficiently
- Use of Xero for adding and storing timesheet invoices
- Amending contracts and sending them through to the client and candidate
- General upkeep of internal systems and job boards
- Keeping and online presence for the company
- Ensuring a good level of customer service for both candidate and client
Technical Support Analyst at MAX Ltd (2017-10 – 2018-12)
- Management of incoming email and phone queries
- Ensuring SLA's/KPI's and tight deadlines are adhered to
- Management, distribution of the team workload and managing escalations and working within tight deadlines
- Creating bespoke systems to the client's requirements and specific need
- Liaising with the in-house development team and third parties
- Testing and raising second line Bug tickets with detailed and clear steps
- Knowledge on Manheim, Kerridge, Auto protect, Motor check, CAP, G-forces and BCA
- Building rapport with the clients and contractors within the extremities of the Business
- Providing feedback to the client and updates on bug resolutions
Vetting Agent at Primary Care Support England (2016-10 – 2017-10)
- Day to day general administration duties
- Creation and collation of documents from various third parties
- Liaising with CCG's, area teams and practice managers
- Use of CRM and other internal programmes also use of NHAIS, open Exeter and compass
- Dealing with escalated applications direct from management and working within deadlines and targets
- Ensuring each applicant has the correct documents and training to provide NHS Services
PA, Divisional Sales Support Administrator at Kirby Company (2015-04 – 2016-10)
- Diary management to Divisional Sales Manager and general administrative duties
- Collating sales information and producing, daily weekly and monthly reports
- Organising various types of intercontinental seminars, meetings and VIP trips
- Managing promotions and growth withi
