Shannon Mitchell

I am a hard working and highly organised professional with strong skills in customer relations, problem-solving, and record keeping. Recognised for maintaining accurate records and working methodically to achieve high-quality results. Detail-oriented and solutions-focused, with a positive approach to addressing service and product issues. Skilled at resolving conflicts, building strong customer relationships, and finding creative solutions to challenges.

Customer Service Assistance - Tesco - Lurgan

(2022-03 - 2022-06)

• Provided exceptional customer service by proactively engaging with shoppers and addressing their needs.
• Operated tills efficiently, responded to product inquiries, replenished stock, and maintained a tidy sales floor.
• Managed customer complaints with composure and professionalism, resolving issues effectively to ensure a positive shopping experience.

Barista - Starbucks - Craigavon

(2022-08 - 2024-10)

• Thrived in a dynamic, fast-paced environment, greeting customers warmly and accurately preparing handcrafted beverages to Starbucks standards.
• Mastered a diverse menu of hot and cold drinks, customising orders to customer preferences with speed and precision.
• Fostered a collaborative team environment through effective multitasking and daily support.

Beauty Specialist - Boots - Spruceield shopping centre

(2024-10)

• Engaged proactively with customers to ascertain their individual needs and offer tailored product recommendations.
• Delivered outstanding customer service through persuasive product demonstrations and expert advice, empowering customers' purchasing confidence.
• Maintained comprehensive product knowledge and remained current with evolving industry trends to provide informed and engaging customer interactions.
• Excelled within a high-volume retail setting, consistently achieving and exceeding sales targets while cultivating strong customer relationships.
• Contributed to a welcoming store atmosphere and supported overall team success through collaborative efforts, professionalism, and a results-oriented approach.

GCSEs - St Ronans College

Level 3 - Applied science - Southern Regional College (2021 - 2023) Portadown