Shannon Rea

Dedicated and approachable professional with extensive experience in customer service and public-facing roles. Having advanced from Bus Driver to Monitor within leading transport companies, I have proven my ability to take on responsibility, adapt quickly, and perform effectively under pressure. Recognised for strong communication skills, problem-solving ability, and a calm, professional approach in fast-paced environments.

Now seeking to transition into retail, where I can apply my transferable skills in customer care, teamwork, and attention to detail to contribute to delivering an excellent shopping experience.

Construction Labourer at SBR Construction (2013-01 – 2016-12)

• Assisted with a variety of construction tasks, gaining hands on experience in a practical, fast paced environment.
• Carried out labouring duties such as preparing materials and supporting site setup and clean up
• Developed strong teamwork and communication skills while working closely with others and on site.

Retail Assistant at McColl's Dagenham (2016-01 – 2017-12)

• Delivered friendly and helpful customer service.
• Operated tills accurately, handling cash and card payments
• Helped maintain a clean, safe and welcoming environment
• Worked effectively as a part of team to meet daily targets and ensure smooth store operations.

Bus Driver / Monitor at First Bus Essex (2019-01 – 2021-12)

• Progressed from Bus driver to Monitor, overseeing colleagues and ensuring safety and service standards were consistently met.
• Supported and guided new drivers, encouraging best practices and teamwork.
• Handled challenging customer situations with patience and professionalism
• Maintained accurate records and ensured compliance with company polices and procedures

Bus Driver at TFL (2022-01 – 2024-12)

• Delivered safe, reliable service to hundreds of passengers daily.
• Assisted customers with enquires, tickets, and accessibility needs
• Accurately handled fares and completed journey records
• Adhered to schedules while upholding high safety standards

– Chafford Secondary School Rainham