Shannon Thwaites

Dedicated and outgoing professional with over 6+ years of experience in fast paced customer facing roles. I take pride in providing a high standard of service and thrive in busy environments. A natural communicator, skilled in order taking, conflict resolution and teamwork. I am looking to bring my positive attitude and strong work ethic to a new team.

Bar manager - The Old House At Home

(2025-01 - 2025-10)

Managing all bar operations including rota allocation, suppler management and the training and compliance of all staff.

• interviewing and Training new team team members
• Running regular stock takes and over seeing Stock management
• Implementing health and safety, first aid, hygiene and fire safety knowledge
• Cash handling/ Banking
• Organising daily rota and duties

Assistant Manager - Buenos aries steak house

(2023-01 - 2024-08)

• Opening and Closing of restaurant
• Supervising front of house, creating staff rotas and training new employees
• Managing table turnover, resolving complaints, and maintaining high standards
• Managing stock takes

Events staff - S&D Leisure and Entertainment

(2024-09)

• Maintain awareness of guest alcohol intake in accordance with guidelines
• Stock side stations throughout the shift
• Perform opening and closing site work
• Communicate with management, and other service staff to rectify any and all needs, comments or incidents.
• Working at a fast pace at all times

Bar staff - The Fishermans Arms

(2016-12 - 2021-06)

• Maintained bar stock
• Created a friendly, welcoming atmosphere to encourage positive guest experiences.
• Changed beer kegs safely and efficiently
• Taking and serving food and beverages

Maidstone - St Augustine academy (2009 - 2012)

Hadlow college (2012 - 2015)