Shantelle Cooper

An enthusiastic, independent 31-year-old who has an ambition of working with members of the public. I always strive to help others should they need it. I am passionate about seeking new and exciting opportunities and challenges to work with other people and demonstrate my level of putting other people's priorities above my own.

I'm passionate about making a positive contribution to the workplace, I am not afraid of hard work nor commitment; I am also keen to learn new skills and experiences within the workplace. As being a woman of today's evolving society, I feel that I could be a valuable asset to any company that would offer this opportunity and experience. Immediately available including weekends and overtime if required.

Full time carer - Self-employed - Leicester, UK

(2021-09)

Full time carer to father with mental health issues and mother with arthritis and hysterectomy, also had personal health issues. Ready to explore new opportunities to build new skills and improve current skills.

Bank Care Assistant - Five Rivers Living Ltd - Leicester, UK

(2019-07 - 2021-09)

• Main duties include assisting residents with personal care, dressing, feeding and 1 to 1 interaction. Working with other carers and seniors to ensure residents' personal needs are met.
• Maintaining general housekeeping standards and maintenance of the residential home
• Meeting with management and staff, complying with training standards that they are followed correctly and safely and attending training courses provided by management

Front of House Staff - Icestone Gelato - Leicester, UK

(2018-08 - 2018-10)

• Main duties include politely greeting customers upon arrival and ensuring that their experience is satisfactory. Communicating with customers about our desserts and dealing with complaints and queries
• General housekeeping and maintenance of the shop floor and kitchen, cleaning equipment and dishes
• Working as a team to ensure that desserts are correctly made for customers and are presented in a satisfactory manner

Healthcare Assistant - University Hospitals of Leicester, NHS - Leicester, UK

(2016-11 - 2018-02)

• Engaged with nurses, patients and other HCA's to understand appropriate patient care when needed
• Communicating with patients and understanding their requirements to provide and contribute to patient care; including washing, feeding and monitoring their conditions
• Gained knowledge of different methods of care that may benefit patient care tailored to the patient's needs; including basic life support, blood glucose monitoring and cannula removal to name a few

Student Mentor - New College, Leicester - Leicester, UK

(2014-11 - 2015-02)

• Engage with 1:1 mentoring sessions with students aged 11-18 to address behavioural concerns
• Feedback on what has been discussed and arrange the next course of action
• Outlined a cause for concern whilst working with a student at risk of harm

Student Nursery Assistant - Woodgate Adventure Playground - Leicester, UK

(2014-04 - 2014-06)

• Gained knowledge and understanding of building and encouraging positive behaviour and building relationships with the children.
• Encouraged children to move forward with their physical, intellectual, emotional and social development through play.
• Established relationships between children and staff through selected activities run by me whilst observed by my supervisor.

Student Nursery Assistant - Sunflowers Neighbourhood Nursery - Braunstone, Leicester, UK

(2013-11 - 2014-01)

• Gained knowledge and understanding of building and encouraging positive behaviour and building relationships with the children.
• Encouraged children to move forward with their physical, intellectual, emotional and social development through play.
• Developed teamwork skills as well as working 1:1 with the children

Sales Assistant - Shoe Zone - Leicester Market, Leicester, UK

(2013-01 - 2013-01)

• Gained knowledge of organisation and working within a team environment delivering satisfactory customer service to the public.
• Developed motivational and organisational skills ensuring the customers leave the store with a smile knowing that they had good customer service.

NVQ Level 2 - Nail Services - Candor Professional Beauty Academy (2018-04 - 2018-07)

BTEC 180 Credit Extended Diploma - Health and Social Care Level 3 - Leicester College (2013-09 - 2014-06)

BTEC National 90 Credit Diploma - Health and Social Care Level 3 - Leicester College (2012-09 - 2013-06)

GCSE - General Education - Longslade Community College (2009-09 - 2011-06)