Head of Advice Service Delivery
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Senior operational leader with over seven years’ experience leading high-performing debt advice and financial wellbeing services across East London. Experienced in managing multi-site delivery, leading Advice Managers and frontline teams, and driving quality, compliance, and performance within complex and high-demand environments.
Skilled in service delivery, operational leadership, stakeholder engagement, workforce management, and performance improvement, with a strong track record of maintaining excellent outcomes during periods of organisational change and staffing pressure. Experienced in overseeing debt advice quality standards, supporting technical development, managing recruitment challenges, and ensuring services consistently meet contractual and regulatory expectations.
Passionate about delivering accessible, high-quality advice services that improve financial wellbeing and support vulnerable communities. Recognised for collaborative leadership, resilience under pressure, and the ability to build motivated teams focused on client outcomes and continuous improvement.
Head of Direct Delivery | Debt Free Advice
June 2022 – Present
Lead operational delivery across multiple service locations and frontline teams.
Manage Advice Managers and delivery staff to ensure high-quality customer outcomes.
Drive operational improvement, compliance and performance management.
Work closely with external partners, commissioners and stakeholders.
Senior Partnerships and Compliance Manager | Debt Free Advice
April 2019 – June 2022
Managed strategic partnerships and compliance functions across the organisation.
Ensured regulatory and contractual standards were consistently maintained.
Produced operational reports and performance analysis.
Programmes Manager | Community Links
February 2016 – March 2019
Managed employability and youth-focused programmes supporting people into work and training.
Led programme delivery, stakeholder engagement and operational performance.
Managed partnerships with employers, funders and community organisations.
Employability Officer | West Ham United Foundation
January 2015 – January 2019
Delivered employability and mentoring support for young adults aged 18–24.
Built employer relationships and created opportunities for participants.
Produced reports, forecasts and programme monitoring information.
Personal Advisor | Community Links
March 2012 – February 2016
Managed large caseloads within government-funded employment programmes.
Delivered advice, guidance and employability support to diverse client groups.
Supported participants into employment, training and development opportunities.
Council Member / Councillor | London Borough of Newham
2006 – 2014
Represented local residents and supported community engagement initiatives.
Worked across housing, planning, licensing and environmental issues.
Chaired meetings and participated in scrutiny and governance activities.
Community & Governance
Board Trustee – London Youth (2019 – 2023)
Founder / Contributor – Green Street Business Network
Community Engagement & Local Development Projects
BSc ICT & Business – Queen Mary University of London (2002 – 2005)
A-Levels – Newham Sixth Form College (2000 – 2002)
GCSEs – Langdon Comprehensive School (1995 – 2000)
