Sharantaye Hanson

I am an enthusiastic individual with a professional manner who is seeking a new challenging career after working within the retail and office sector. I have a pro-active attitude to helping customers and I am keen to learn new skills and advance my career. I am open to apprenticeship opportunities.

You can see from my previous employment experiences and volunteer work that I am a team player, with a good understanding of the importance of information sharing across the team and providing a consistent level of service.

Care Coordinator

(2023-07)

• Recalls
• Answering phones
• Requesting medication
• Docman
• Emis
• Emails
• Booking appointments
• Scanning
• Referrals
• MDT meetings
• Care navigation

Detention custody officer - Serco

(2023-01 - 2023-03)

• Role count
• Lock up
• Searching
• Health and safety
• Fire safety

Gate line operator - Adecco - southern western railway

(2022-12 - 2022-12)

• Effectively operate the gates ensuring the safety of all who pass through them.
• Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
• Report any incidents and undertake measures to ensure the safety of the station

Check in agent - Staffing match agency

(2022-05 - 2022-07)

• Check in customers luggage
• Boarding gates
• Documents/visa checks
• Dealing with customer complaints
• Card payments
• Eres
• Rebooking flights
• Flight cancellations

Clinical administrator/receptionist - Francis grove surgery

(2021-11 - 2022-05)

• Answering calls
• Calling patients
• Scanning
• Emis
• Docman
• Booking appointments
• BMI
• Vaccine calls
• Excel/word
• DNA letters

Retail assistant/sales - Image Sight

(2021-11 - 2021-12)

• Photography
• Selling photos/packages

Retail assistant - Tesco Sutton

(2021-08 - 2021-09)

• Handling stock take
• Cleaning up stock room
• Working on shop floor
• Deliveries
• Stock replenishment
• PDA

Retail assistant - Primark Tooting

(2018-03 - 2019-04)

• Handling stock take
• Tills/ cash handling
• Exchange and refunds
• Organising clothes into size order
• Changing rooms
• Handling complaints

Skate allocator - Winter wonderland

(2017-11 - 2019-01)

• Answering calls
• Allocating customers
• Completing cash transactions
• Helping customers with their skates
• Cloakroom

Solicitor assistant - Charles allotey& Co solicitors

(2015-01 - 2016-07)

My role as a solicitor assistant was to make sure that I met all targets and maintain a quality service to customers. I would assist all guests going above and beyond to satisfy their needs.

• Call handling
• Taking care of all incoming inquiries
• Organising files
• Printing and faxing
• Typing statements

A-Level - IT - St Francis Xavier sixth form college (2016 - 2019)

A-Level - Travel and tourism - St Francis Xavier sixth form college (2016 - 2019)

GCSE - English - St Francis Xavier sixth form college (2016 - 2019)

GCSE - Maths - St Francis Xavier sixth form college (2016 - 2019)

GCSE - IT - St Francis Xavier sixth form college (2016 - 2019)

GCSE - Geography - St Francis Xavier sixth form college (2016 - 2019)