Sharbin Begum

Reliable, conscientious and self motivated. I work well on my own or as an efficient member of a team. I carry out my duties with pride and work to set deadlines, remaining calm when under pressure. I have got an excellent attendance and timekeeping record. I learn things very quickly and have a lot of energy and motivation to gain experience and knowledge through my work to further develop my financial and business attributes.

Uber eats driver (present) self employed food delivery driver

Freelance interpreter (2025 to present date)

Translating for different sectors (NHS, social workers)

Weekend Manager at Primark (2003 – 2017)

Weekend manager at Primark Sheffield Moor. My role on a day to day basis is to liaise with the management team and ensure the smooth running of the departments. I thrive to maximise sales figures and give the customers the best possible service.

As a leader I am always positive and have excellent organisational skills. I am enthusiastic and determined. My focus is to coach and motivate my team to achieve the best results. I started working part time at Primark as a Sales Assistant.

I was promoted to Sales Supervisor and then to weekend manager. I am responsible to the Store Manager and my role is to contribute to the profitability of the store through efficient supervision of staff, promoting sales and maintaining Company standards.

• Deal with customer queries and complaints
• Authorise cheques, cardnets and obtain change for registers
• Ensure customers queues are kept to a minimum and that the Customer Service Desk is cleared regularly each day and it is clean and tidy all the time
• Ensure that the correct levels of stock are maintained on display
• Carry out department inspection with senior Management checking that merchandising, housekeeping and pricing standards are maintained
• Ensure all new lines go on sale as quickly as possible
• Check staff to make sure correct uniform and badge is worn
• Carry out Induction for new member of staff and ensure staff comply with Company regulations and procedures
• Liaise with the deputy Manager for overtime planning and collation of hours worked
• Lead, motivate and create good morale to achieve maximum output
• Ensure that all methods of work is carried out according to Company policy on Health and Safety and follow procedures for staff and customer accidents
• Handle stock and deal with customer queries as Sales Assistant
• Work in a team helping colleagues with workloads at busy times
• Improve customer service skills and cash handling procedures
• Work in accessories department
• Multi skilled to work in different departments

Pensions and Annuities Processor at Norwich Union (2004 – 2006)

• Process clients' pensions and annuities
• Process retirement annuities
• Transfer pensions (in/out)
• Handle claims enquiries
• Address customer account queries
• Telephone calling financial advisers and clients
• File and fax documents
• Data inputting
• Request missing information
• Use computer systems for different tasks
• Complete computer based training
• Develop telephone skills
• Develop writing skills
• Manage time effectively
• Resolve complicated cases

A Level in Accountancy – Castle College (2002 – 2002)

GCSE in Multiple subjects – Waltheof School (2001 – 2001)

Access Science in Biology, Physics, Chemistry, Health Science and Psychology