Sharmila Venkatesh

Established performance measures by identifying key performance indicators, defining reporting and dashboard standards of defects for each testing cycle for test management

• Maintained cordial relationship with the clients by understanding their product requirement & delivering the solution as per it
• Conducted daily defect meetings with the Development Team identified gaps and suggested relevant solutions
• Protected development team from outside distractions, impediments or team conflicts to maintain product backlog and project timeline
• Conceptualized & effectuated training & development initiatives for improving employee understanding on performance testing concepts and performance testing tools, building capability and quality enhancement

My excellent career history is built on well-developed analytical and risk-management skills. As someone with superior leadership abilities and a meticulously detail-oriented nature, I have frequently been able to improve processes and bring successful outcomes in a wide range of challenging circumstances.

Please review my attached resume for additional details regarding my expertise and career achievements. I would welcome an opportunity for an interview and I look forward to hearing from you at your earliest convenience so we can discuss the position and your needs in detail.

Thank you for your time and consideration.

• To be part of professional Organization, take up the initiative for collective growthand development alwayskeeping the

• Demonstrated managerial acumen and technical expertise in Project Management and all stages of life cycle experience in process management and improvement, risk management, root cause analysisand best practices.

• Acknowledged team leader with ability to create and sustainhigh work. Exceptional analytical and troubleshooting skills.Superior communication skills enriched with logical reasoning.

KEY HIGHLIGHTS

• Skills
  • Primary Skills: Project Management Office
  • Tool: MS Office,Whizible Project Management Tool, Jira, Soap UI
  • Framework: Agile(Scrum),Waterfall
  • Databases: SQL Server
  • Secondary skill: Testing
  • Operating Systems: Windows
• Domain: Finance,Retail, commerce

• Soft Skills: Project Management | Testing Techniques | Quality Control | Test Case Creation | Bug Tracking System and Process | Liaison & Coordination | Training & Development | Hiring & Resourcing | Knowledge Transfer | customer Interaction | Project Management|.

KEY HIGHLIGHTS

• Skills
  • Primary Skills: Project Management Office
  • Tool: MS Office,Whizible Project Management Tool, Jira, Soap UI
  • Framework: Agile(Scrum),Waterfall
  • Databases: SQL Server
  • Secondary skill: Testing
  • Operating Systems: Windows
• Domain: Finance,Retail, commerce

• Soft Skills: Project Management | Testing Techniques | Quality Control | Test Case Creation | Bug Tracking System and Process | Liaison & Coordination | Training & Development | Hiring & Resourcing | Knowledge Transfer | customer Interaction | Project Management|.

• Interacting with the Customer relate to credit card queries
• Processing the payment for the customer
• Advising about the payment plan
• Updating the Customer record in backend
• Validating the customer queries and forward to the concern department
• Deceased people information- validate, update and initiate for fund transfer or Debt collection department
• Validating & Adding Additional Card holder for account and initiate card process
• Segregating post request and working on it
• Generating statement and sent it to the customer
• Knowledge transfer to new joiners
• Documentation regarding work process

Duration Jan 2023 - Mar 23 Fixed Term ContractRole Synopsis

• Interacting with the student regarding travel and fees related queries
• Interacting with different department to provide inputs to the student queries
• Consolidate the report and sent to the management
• Validating the student certification
• Follow-up with the student regarding carrier
• Briefing the student regarding the after-degree support

• Booking appointment for covid vaccination 
• Handling customer queries related to vaccination
• Preparation of daily report regarding the customer requirement
• Reporting regarding issues related to vaccination
• Logging complaints regarding the Vaccination

Ishitha enterprise - Franchisee of “New Zealandnatural” Ice cream,Australia and “The chocolate Room” in India

• Providing Business Requirement for the Web Application Development.
• Involved in UAT testing.
• Coordinating with existing Vendors.
• Presentation to the prospective vendor.
• Preparation ofthe documents for the Agreements.
• Managing the operational stores with stock 
• In-charge of stockmaintenance
• Managing store employee and allocation and of task

T24 Bankingdomain.

• Preparation of project Deviation status report,resource utilization report, Project Man daysreport and weeklyreview report.
• Creating Business logicreport in SQL.
• Weekly review report.
• Participating in Project Review meetings and prepared MOM for the management.
• Preparation of the documents for the Agreements and Sign-off.
• Involved in Project Auditing.
• Providing overall outline about all project to the Management.
• Tracking and reporting the project expenses
• Training the sub-ordinates
• Reports regarding the actual billing and non-billing resources
• Presentation to the management regarding overall outcome of all projects.
• Whizible Administrator.

HR Manager

• Structuring the team,preparing the Questionnaire, framing of selection criteria, Giving Presentations about the company, Organizing the test and GD.
• Screening the candidates, Interacting with the technical team for the final selection, Announcing the result, Issuing the offer letter.
• Allotting the requirements for the teammember’s and getthe work done on time.
• Involved in arrangement and in execution of Campus Interview.
• Coordinating with Teamfor technical Interview.
• Training arrangement for new teamrecruiters.
• Preparing the dailyand week report,participating in the meetings andinteraction with the management

Personal Details:

Marital Status : Married

Nationality : Indian

Location : Coventry

Other Interest : Learning Tools and Technology, Drawing, Glass painting

master of community development and bachlor of commerce