Sharnjeet Kaur

I am a reliable, pragmatic, and trustworthy individual with motivated and confident approach. A self-starter and able to work on my own initiative and in a team environment to achieve personal goals and team objectives. I have the ability to work under pressure to meet deadlines, keen eye for detail and analytical approach to problem solving. I am an ambitious individual who has the capability to flourish in a competitive environment.

Customer Service Executive - Nexus Amritsar Mall - Amritsar, Punjab

(2024-11 - 2025-08)

• Assisted 150+ mall visitors daily at the help desk, resolving queries related to store locations, ongoing offers, parking, and lost & found with a 98% same-day resolution rate.
• Handled customer complaints and feedback for 50+ retail brands in the mall, coordinating with store managers to de-escalate issues and maintain Nexus service standards.
• Managed mall gift card sales, voucher redemptions, and loyalty program sign-ups, processing ₹80k+ monthly with 100% reconciliation accuracy.
• Supported mall events and promotional campaigns by guiding customers, managing crowd queries, and ensuring smooth footfall flow during peak weekends and festivals
• Logged all interactions in CRM and prepared weekly reports on top customer concerns, helping management reduce recurring complaints by 25%
• Trained 2 new joiners on SOPs for customer handling, mall policies, and emergency protocols

Masters - International Business Management - University of Winchester (2025 - 2026)

Bachelor - Business Administration - Punjabi university, Patiala (2021 - 2024)