RESTAURANT MANAGER - MIMI'S KITCHEN LIMITED
(2023-05 - 2026-04)
- General administrative duties such as typing, photocopying, filing, collation and distribution of post.
- Supervising day-to-day restaurant and lounge operations, ensuring efficient service delivery and consistently high standards of customer experience.
- Led, trained, and motivated team members to maintain exceptional food, beverage, and service quality.
- Managing staffing, scheduling, and team performance to ensure smooth coordination during busy service periods.
- Controlling budgets, stock, and inventory, implementing cost-management strategies to maximise profitability and reduce waste.
- Ensuring full compliance with health, safety, and hygiene regulations, safeguarding staff, guests, and business operations.
- Successfully balanced responsibilities with a rotational work schedule, demonstrating strong time management and adaptability.
ADMINISTRATIVE ASSISTANT – VOLUNTEER - LEWISHAM COLLEGE, LONDON - London
(2023-02 - 2023-03)
- Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers.
- Maintaining accurate student files, updating databases, and processing enrolment and registration information.
- Handling correspondence, filing, organising documents, and supporting daily office operations.
- Preparing agendas, taking minutes, handle schedules and assisting with college events and administrative coordination.
- Dusting office furniture, surfaces and equipment.
CUSTPMER SERVICE AND FRONT DESK CLERK – VOLUNTEER - DEMELZA CARE AND HOSPICE FOR CHILDREN, LONDON - London
(2022-02 - 2023-03)
- Manage incoming calls and direct them appropriately
- Assist with administrative tasks such as mail sorting and data entry
- Handle inquiries and provide accurate information about the care home's services
- Schedule and coordinate appointments, tours and meetings.
- Ensuring the smooth running of the practice with excellent organisation and communication skills.
- Respond promptly and effectively to emergencies or unusual situations.
- Inspecting inventory for damage and faults.
OFFICE CLEANER – PART TIME - MF CLEANING SERVICES, LONDON - London
(2020-05 - 2022-03)
- Carried out deep cleaning and regular maintenance of office buildings, residential properties, and commercial sites in accordance with hygiene and safety regulations.
- Followed structured cleaning schedules to sanitise high-contact areas, communal spaces, kitchens, and washrooms.
- Maintained strict attention to detail and ensured a cleaning tasks were completed to high professional standards.
- Monitored and reported any damage, hazards, or maintenance issues.
FRONT OFFICE RECEPTIONIST - HIDDEN HILLS HOTEL, GHANA - Ghana
(2018-10 - 2019-04)
- Provide a warm and professional welcome to residents, families and visitors.
- Managing the booking system — scheduling, rescheduling and confirming appointments.
- Coordinating with stylists and therapists to keep the day running smoothly.
- Handling walk-ins, waitlists and last-minute changes calmly.
- Recording data and transferring emails to the required department.
- Answering inbound calls, emails, or chats related to appointments, billing, insurance, or medical services.
- Maintain cleanliness and organization of the reception area.
CUSTOMER SERVICE AND RECEPTIONIST - INTENSHIP - BENX PHARMACY LTD, GHANA - Ghana
(2017-12 - 2019-07)
- Greeting every client with a warm, professional welcome at reception.
- Collect patient information and update electronic health records.
- Processing payments and handling the till accurately.
- Providing non-clinical advice and information to clients/visitors and direct them to the appropriate department.
- Communicating internal and external information to staffs and patients/visitors.
- Supporting the team with general admin
- Monitoring of products received and outgoing to customers.
- Clean, tidy, and takes pride in maintaining a professional environment.
