Sharon Childs

Senior Learning &

Skills Partner with experience delivering enterprise-wide capability programmes within complex financial services environments. Currently leading AI, data and technology capability initiatives within Lloyds Banking Group, shaping workforce skills strategies and leadership programmes. Proven history in influencing senior stakeholders and delivering scalable, high impact learning solutions. Combines commercial grounding (AAT/ACCA), behavioural expertise, and strategic learning leadership. Known for operating at pace, bringing clarity to ambiguity, and delivering measurable improvements in capability and adoption.

Senior Learning & Skills Partner – People & Places Group COO at Lloyds Banking Group (2014-11 – Present)

Partnering with Technology, Data and COO leadership to deliver enterprise-wide capability strategies aligned to transformation priorities.

• Delivered Group COO skills strategy, linking workforce planning to priority capabilities and developing skills frameworks, heatmaps and learning solutions.
• Led build and launch of enterprise AI Academy, driving organisation wide AI literacy and capability development across 65,000 colleagues.
• Driving AI capability strategy, supporting enterprise ambition to scale workforce AI literacy.
• Designing and mobilising CIO level leadership programme in partnership with IBM, strengthening future facing technology capability for 60 senior tech leaders.
• Influenced senior stakeholders and aligned cross functional delivery across multiple business units.
• Embedded data driven decision making, using engagement metrics and feedback to continuously refine learning solutions and improve adoption.

Senior Learning Manager – Group Operations at Lloyds Banking Group (2009-01 – 2014-12)

Led learning strategy and delivery across UK and international locations (Bangalore and Manila) with responsibility for multiple delivery teams (150 fte) and large-scale capability programs.

• Oversaw multi-site learning delivery ensuring consistency, quality and alignment to operational priorities.
• Design and delivered capability programmes supporting operational performance and customer outcomes.
• Operated at scale within high volume operational environments.

Manager – MI, Collections & Recoveries at Lloyds TSB

Led management information strategy and delivery, supporting performance management and decision making.

Assistant Management Accountant at TSB

AAT Qualified Accounting Technician in Accounting

ACCA Level 2 Qualified Accountant in Accounting

BTEC in Business Studies