Sharon King

Impact-driven Care Quality Improvement Partner with a strong track record of leading quality, compliance, and service improvement across health and social care. Proven ability to drive measurable improvements in care standards, support services to achieve positive CQC and CI outcomes, and embed sustainable change across multiple sites. A credible and influential leader who partners with senior stakeholders to identify risk, implement effective improvement strategies, and deliver high-quality, person-centred care.

Recognised for translating complex regulatory requirements into practical solutions that improve performance, strengthen governance, and enhance outcomes for service users.

Care Quality Improvement Partner - Sanctuary Care

(2024-05)

• Lead quality improvement initiatives across multiple services, strengthening compliance and supporting improved inspection outcomes.
• Lead audits, service reviews, and targeted improvement plans to enhance care outcomes and strengthen regulatory compliance.
• Partner with senior leaders to identify risks, gaps, and opportunities for improvement.
• Support services to achieve positive inspection outcomes and address regulatory risks.
• Contribute to organisational quality strategy and change programmes, supporting continuous improvement across services.

Quality Support Manager - Sanctuary Care

(2022-10 - 2024-05)

• Delivered quality audits and improvement initiatives that strengthened compliance and supported consistent care standards across services.
• Provided expert guidance on care legislation, regulatory frameworks, and best practice.
• Collaborated across departments to drive continuous service improvement.
• Supported services in applying policies, procedures, and compliance standards.
• Represented the quality team at internal and external meetings.

Service Manager - ACS Care at Home

(2016-02 - 2022-09)

• Led the operational management of the service, driving high standards in quality, compliance, and financial performance.
• Built and developed a high-performing team through effective recruitment, supervision, and leadership, improving staff capability and retention.
• Strengthened safeguarding practices, ensuring safe, person-centred care and positive outcomes for service users.
• Worked collaboratively with external partners and multidisciplinary teams to improve service delivery and continuity of care.
• Delivered service improvements aligned with regulatory requirements and organisational objectives.

Administrator - Carewatch Care Services

(2010-02 - 2016-02)

• Managed invoicing, payroll, and financial reporting across multiple branches, ensuring accuracy and compliance with organisational standards.
• Maintained accurate client and staff records in compliance with data protection regulations.
• Supported recruitment, HR processes, and branch operations.
• Liaised with local authorities and resolved client queries.

SVQ Level 4 - Social Services & Healthcare

SVQ - Leadership & Management

HNC - Business Management