Reception & Building/Facilities
(2021-11)
Facilities management including grounds and waste management, managing contractors, maintenance and repair works, health and safety management and contractor audits and risk management (IOSH) Managed fit out and redesign of internal function rooms, including project management, furniture and decorating. Project lead on sustainability, using Planet Mark, document evidence to monitor carbon progress.
Housing Officer - Coventry City Council
(2021-03 - 2021-05)
Agency Contract
- Support the Housing & Homelessness agenda across the organization
- Deliver excellent customer service to the public and colleagues, taking ownership of enquiries and ensuring where possible they are resolved at first contact
- Triage for Homeless on the Night
- Resolve queries using appropriate systems and information and applying personal judgment as required
- Produce appropriate documentation to support services
- Maintain systems in an orderly manner; records archiving, filing
- Actively promote a positive, forward looking, results orientated and customer focused culture
- Demonstrate personal commitment to delivering corporate messages and associated changes
- Have pride in Housing & Homelessness
Recruitment and Portal Management - The ExtraCare Charitable Trust
(2018-01 - 2018-12)
Temp
- Support existing retirement schemes/villages with recruitment of senior positions and key operational posts
- Prioritise and complete projects within deadline
- Write and post job descriptions/ads internally and externally across several job boards
- Maintain and update applicant tracking system
- Evaluate and screen CV's and cover letters for shortlisting
- Organise and facilitate assessment centres and recruitment
- Reference and DBS checks
- Portal management for Extracare Villages
Tier 4 Compliance Administrator - Coventry University - Coventry, UK
(2017-08 - 2018-01)
Temp
- Provide a wide range of support to 4 Senior Registry Officers in four key areas of compliance
- Visa compliance
- Attendance monitoring
- Meeting Minutes
Front of House - DMG MORI - Coventry, UK
(2016-08 - 2017-08)
Contract
- Key role in delivering an excellent front of house experience
- Primary responsibility to clients and customers ensuring they are welcomed and supported, whether over the phone, via email or in person
- Strong communication skills, particularly the ability to present information clearly
- Resolving customer or client enquiries and communicating messages to relevant team member
- Accepting and delivering business mail
- Maintaining a professional and polite manner in all customer interactions
- Monitoring building security and reporting any suspicious activity to security personnel or senior staff
Timetabling Coordinator - Coventry City University - Coventry, UK
(2016-05 - 2016-07)
Temp
- Provide timely and accurate timetabling and rooms/facilities (including the clinical skills lab) and AV/IT booking for students and staff across the University
Administration Reception Manager - Kings' Education - Dubai, UAE
(2013-05 - 2016-04)
- Responsible for the operational performance of a team of 11
- Manage the performance management and appraisal process for each direct report within their structure, including setting targets and managing performance against these targets
- Develop and manage the schedule of works for all operational areas including admissions to ensure an outstanding standard of delivery is achieved
- Manage and build high-quality relationships between parents and the school
- Recommend policy improvements for admissions, re-enrolments, payment of school fees and coordinate all accounting data regarding joiners/leavers
- Attend internal leadership meetings and provide weekly reports on all administrative responsibilities and activities
- Oversee the coordination of administration requirements
- Co-ordinate school events
- Prepare and oversee relations with KHDA
- Responsible for the coordination of school lunches and handle any related issues
- Link with Premises Officers as key personnel in the Fire Procedures
