Sharon Ojo

ADMINISTRATIVE & DATA SUPPORT PROFESSIONAL

Talent

Ashford, KentMember since August 19, 2026

Data entryRecord maintenance and retrievalBooking systemsData accuracyCustomer registrationPayment processingSunriseICE electronic patient systemsMicrosoft OfficeExcelGoogle SheetsEmail and telephone systemsRapid system learningIndependent workingMinimal supervisionWorkload prioritisationTime managementTelephone and face-to-face communicationCustomer serviceGDPRNHS information governanceConfidentiality standardsSecure information handlingPolicy and procedure complianceCash and receipt reconciliation

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Data entryRecord maintenance and retrievalBooking systemsData accuracyCustomer registration

About

Reliable, detail-oriented administrative and healthcare professional with 6.5 years of NHS experience and five years of previous reception and customer service experience. Confident using electronic systems including Sunrise and ICE to search, verify, enter and maintain accurate records, with strong experience handling confidential information under GDPR. Skilled in telephone and email enquiries, bookings, customer registration, payment processing and workload prioritisation.

Trusted to work independently and manage day-to-day service delivery when a manager is unavailable. Seeking straightforward remote data entry, bookings or customer service work.

Experience

Band 3 Phlebotomist - William Harvey Hospital, NHS

(2020-02)

Use Sunrise and ICE electronic systems to search, access and verify patient information and requests, while providing safe phlebotomy support across inpatient and outpatient departments.
Accurately enter, update, maintain, search and retrieve patient records, ensuring information is complete, correct and up to date.
Manage confidential and sensitive information in line with GDPR, NHS policies and information governance requirements.
Respond to queries by email and telephone and communicate professionally with patients, clinical teams and hospital departments.
Work independently with minimal supervision, including taking responsibility for running the blood room and managing the day-to-day workload when a manager is not present.
Organise and prioritise a busy workload independently, maintaining a high level of accuracy and attention to detail while delivering professional customer service and administrative support.

Receptionist - Downham Leisure Centre

(2012-05 - 2017-07)

Managed front-desk and telephone enquiries, processed online and telephone bookings, and registered new customers on the booking system.
Maintained accurate customer records, collected payments and completed end-of-shift cash and receipt reconciliation.
Prioritised multiple enquiries and administrative tasks while delivering professional customer service in a busy environment.

Fitness Instructor / Creative Director - MCCY Fitness; David Lloyd Beckenham; Julia Rose Stadium; Stour Centre ALT

(2013-12)

Plan and deliver group fitness sessions across multiple venues, communicating clearly and adapting delivery for different groups.
Organise session preparation and manage responsibilities independently through a personal fitness business.

Manager - Tower Electrics

(2004-10 - 2006-01)

Childminder - Self-employed

(2008-11 - 2011-05)