Sharon Simpson

Dedicated and highly experienced Sales & Ticketing Supervisor / Box Office Supervisor with over 23 years of service within Hull City Council and Hull Culture & Leisure (HCANDL). Extensive experience in customer service, administration, data management, financial processes, team supervision and venue operations. Skilled in handling complex customer enquiries, maintaining accurate records, managing multiple systems, and working effectively in busy, fast-paced environments.

A highly adaptable and reliable professional with a strong track record of learning and operating a wide range of software systems and databases, including ticketing, finance, booking, reporting and customer management platforms. Whilst I have not yet worked with NHS-specific systems such as Lorenzo or RIS, I am a quick learner with proven success in rapidly mastering new technology and procedures, enabling me to become confident and competent in new roles in a short period of time. Recognised for excellent communication skills, attention to detail, problem-solving abilities and a commitment to delivering high-quality customer service while maintaining confidentiality and professionalism.

Through my career I have successfully learned and used numerous business, finance, booking, ticketing and database systems including Spektrix, Oracle, Workday, Flex, Clarity and Microsoft Office applications. This demonstrates my ability to quickly learn new software systems such as Lorenzo, RIS and other NHS platforms whilst maintaining accuracy, confidentiality and excellent customer service.

Sales & TIC Supervisor / Box Office Supervisor - Hull City Council & Hull Culture and Leisure (HCANDL)

(2009-01)

Progressed from Casual Box Office Assistant and Venue Assistant to a permanent supervisory position through demonstrated commitment, leadership and operational expertise.

• Supervise a team of up to 13 permanent and casual employees.
• Manage daily box office and ticketing operations.
• Oversee opening and closing procedures, banking, float management and reconciliations.
• Handle customer enquiries, complaints and complex ticketing issues.
• Support recruitment, onboarding and staff training.
• Administer venue access schemes and customer applications.
• Set up events, seating plans, ticket allocations, guest lists and pricing structures.
• Liaise with visiting companies regarding sales reports, settlements and event administration.
• Act as keyholder responsible for venue security and alarm systems.
• Coordinate customer communications and refund programmes during performance cancellations.
• Successfully managed large-scale show cancellations, customer communications and refund processes during challenging operational periods.
• Recognised by colleagues and management for leadership, resilience and staff support.
• Played a key role in maintaining exceptional customer service standards during high-volume sales periods.
• Contributed to revenue growth through proactive ticket sales and customer retention initiatives.
• Quick to Learn New IT Systems and Processes
• Adaptable to New Technologies and Working Environments
• Accurate Data Entry and Record Management
• Ability to Learn NHS Systems Including Lorenzo and RIS

Receptionist - East Hull Pools & Leisure Centres

Provided front-line customer service within busy leisure facilities.

• Managed bookings for swimming lessons, exercise classes, courts, sports facilities and training courses.
• Processed cash, card and cheque transactions.
• Set up direct debits for memberships, lessons and courses.
• Carried out weekly banking duties and cash reconciliation.
• Managed stock purchasing through Oracle.
• Ordered floats and coordinated with finance departments.
• Maintained accurate administrative records and booking systems.
• Delivered excellent customer service to a wide range of customers.
• Successfully completed NVQ Level 2 qualifications in Customer Service and Business Administration.
• Earned promotion opportunities through consistently high performance and professionalism.
• Offered a Casual Box Office Assistant role due to strong customer service and administrative skills.

Retail Assistant - Makro Wholesale

• Receiving frozen and refrigerated deliveries.
• Delivery checking and sign-off procedures.
• Temperature monitoring and compliance checks.
• Promotional and routine stock ordering.
• Stock rotation and replenishment.
• Managing shrinkage and waste reduction.
• Stocktaking and inventory control.
• Cashier duties.
• Shelf-edge pricing and signage updates.
• Theft awareness and stock security.
• Maintained accurate inventory control and reduced stock losses through effective stock rotation and shrinkage management.

Retail Assistant - Staples Office Supplies

• Stock replenishment.
• Shelf maintenance and presentation.
• Pricing and shelf-edge management.
• Stock audits and stocktakes.
• Product knowledge training modules.
• Theft awareness procedures.

Production Operative - Skeltons Bakery

• Food preparation and production.
• Cake decoration.
• Quality control procedures.
• Packaging and dispatch preparation.
• Temperature monitoring.
• Distribution support for deliveries to 52 retail outlets.

Production Operative - Wallis Bakery

• Food preparation and production support.
• Cake decoration.
• Packaging and dispatch.
• Temperature monitoring.
• Quality and hygiene procedures.

Local Election Count Assistant - Hull City Council

• Assisted with election count procedures.
• Maintained confidentiality and accuracy.
• Worked effectively under strict deadlines.
• Ensuring votes were valid, divided and counted precisely

NVQ Level 2 - Customer Service

NVQ Level 2 - Business Administration

Word Processing Level 2 - Word Processing

Word Processing Level 3 - Word Processing

Text Production Level 2 - Text Production

Text Production Level 3 - Text Production

Medical Word Processing - Word Processing

Audio Transcription Level 2 - Audio Transcription

Mail Merge - Mail Merge

English - Academic

Literacy Level 2 - Literacy

Mathematics - Mathematics

Numeracy Level 1 & 2 - Numeracy

Modular Science - Science

French - Languages

CLAIT - IT

Child Development Psychology Level 1 - Psychology