Shaun Daily

Experienced retail manager and customer service professional with over 15 years of people-facing experience across high-street brands. Proven ability to build rapport quickly, handle complex customer enquiries, resolve complaints, and consistently exceed service standards. A confident communicator — both written and verbal — with a strong telephone manner developed through years of front-line retail management and dedicated telephone market research work.

Now seeking a home-based role where these skills can be applied in a remote customer service, live chat, or sales environment.

Store Manager at Card Factory (2025-10 – Present)

• Day-to-day store operations including opening/closing procedures as a keyholder
• Driving KPI performance across Average Unit Basket (AUB) and Average Basket Value (ABV) targets
• Stock management, loss prevention, and regular audit and compliance checks

Assistant Manager at Rayban Store (2024-12 – 2025-10)

• Managed daily store operations and ensured adherence to operational procedures and policies
• Delivered strong sales performance against KPI and conversion rate targets
• Keyholder responsibilities including opening and closing; stock takes and audit compliance

Assistant Manager at Superdrug (2023-08 – 2024-11)

• Stepped up to run the store independently during manager absences, maintaining all company standards
• Managed rotas, banking, health & safety, and stock control across multiple locations as a Designate
• Keyholder with full security and cash handling responsibilities

Supervisor at ShoeZone (2022-09 – 2023-08)

• Supervised daily sales floor operations in line with company standards
• Cash handling, banking, stock deliveries, merchandising, and keyholder duties

Assistant Manager at Smyths Toys (2017-04 – 2019-06)

• Managed a team of 15 in the absence of the Store Manager
• Handled customer service enquiries and disputes; stock ordering, scheduling, and loss prevention

Telephone Market Research Interviewer at MORI IFF Marketing Research (2010-01 – 2016-12)

Conducted telephone research interviews with participants across the UK and internationally. This role is directly relevant to remote customer service and telephone-based work-from-home positions.

• Maintained a professional and engaging telephone manner across all calls
• Accurately logged, analysed, and quality-checked all data collected
• Handled sensitive client information in full compliance with confidentiality requirements

Floor Supervisor at JD Sports (2006 – 2009-05)

• Supported the Store Manager during peak trading periods; delegated tasks and dealt with customer issues
• Opening and closing, stock merchandising, bookings, deliveries, and H&S compliance

Linen Porter at Synergy LMS Ltd (Hillingdon Hospital) (2019-07 – 2022-06)

• Operated within a strict hospital environment requiring excellent time management and attention to detail
• Infection control, PPE trained, COSHH trained, full H&S compliance at all times

Certificate of Higher Education