Shaun_ Mash_

Detail-oriented Quality Assessor experienced in monitoring customer interactions, conducting quality assessments, evaluating performance against standards, and identifying areas for improvement. Skilled in quality scoring, compliance, reporting, root cause analysis, and providing constructive feedback. Strong communicator with excellent attention to detail and a customer-focused approach.

Quality Assessor at Clientele (2025-06 – Present)

• Assess customer interactions against quality standards and scorecards.
• Identify performance gaps, errors, and areas for improvement.
• Provide constructive feedback to support improved performance.
• Monitor quality trends and recurring customer service issues.
• Conduct root cause analysis and support corrective actions.
• Prepare quality reports and maintain accurate assessment records.
• Work with team leaders to maintain consistent quality standards.

Administrative Assistant (Part-Time) at Suburban Landscape Management (2023-03 – 2024-10)

• Managed data capture, records, filing, and document control.
• Coordinated meetings, schedules, and administrative activities.
• Managed email correspondence and business communications.
• Maintained accurate and confidential records.

Grocery Shelf Packer at Checkers Mall@55 (2023-11 – 2025-04)

• Maintained product availability through efficient stock replenishment.
• Assisted customers with product enquiries.
• Maintained merchandising and store presentation standards.
• Supported stock management and daily operational targets.

– WEM Comprehensive School (2022)