Lead Patient Advocate - B Braun Avitum UK
(2022-01 - 2024-12)
- Led engagement across patient groups, clinical teams, and external organisations, ensuring clear communication and aligned delivery
- Supported implementation of Shared Haemodialysis Care across multiple sites, helping embed a more consistent, patient-focused approach
- Delivered a high volume of engagement activity including meetings, workshops, and presentations, influencing how services support patients beyond clinical care
- Contributed to shaping approaches to patient engagement, with a focus on long-term wellbeing and holistic support
- Coordinated cross-sector stakeholders, improving collaboration between healthcare services and third-sector organisations
- Managed logistics and delivery of a national transplant football programme, supporting engagement and community outreach
- Introduced structured tracking methods to improve visibility of engagement activity and feedback
Patient Advocate - Kidney Wales
(2017-01 - 2021-12)
- Delivered structured workshops and engagement sessions, improving patient understanding of chronic kidney disease and self-management
- Worked closely with healthcare professionals and partner organisations to coordinate community engagement activity
- Built and maintained engagement data systems to track participation, outcomes, and programme effectiveness
- Supported planning and delivery of fundraising and awareness campaigns across the community
- Contributed to improving communication and collaboration between patients, healthcare teams, and external partners
Administrator - ND Care & Support, Cardiff - Cardiff
(2024-01 - 2025-12)
- Managed operational coordination across three branches, supporting over 100 staff and ensuring consistent service delivery
- Took ownership of payroll processes, maintaining accuracy and meeting all deadlines
- Coordinated training programmes from planning through to delivery, including tracking and reporting
- Maintained audit-ready systems and ensured compliance across staff records and documentation
- Acted as a central coordination point for operational issues, supporting resolution and continuity of service
Earlier Career (Care & Retail Leadership)
(2012-01 - 2017-12)
Developed experience in team coordination, service delivery, and operational management. Managed small teams and supported day-to-day operations in fast-paced environments.
