Shauna Wathen

I am a dedicated and hardworking individual with experience working as a Cleaner both on-site and within the NHS, combined with a strong background in customer service. Throughout my career, I have developed excellent organisational skills, attention to detail, and the ability to communicate effectively with people at all levels. My experience in healthcare environments has taught me the importance of confidentiality, professionalism, and maintaining high standards at all times.

Having worked in fast-paced and people-focused settings, I am confident in handling enquiries, managing tasks efficiently, and providing excellent service. I am now seeking an opportunity to develop my career within an administrative, reception, or customer service role where I can apply my strong work ethic, communication skills, and commitment to delivering quality support.

Site Cleaner - Involve Recruitment - Llwydcoed

(2025-04)

• Carry out general cleaning duties across the site, including offices, corridors, toilets, canteens, and communal areas.
• Sweep, mop, vacuum, and polish floors to maintain a clean and safe environment.
• Empty bins, dispose of waste safely, and ensure recycling procedures are followed.
• Report any maintenance issues, hazards, or damage to the site supervisor or management team.
• Follow all health and safety procedures, including the safe use of cleaning chemicals and equipment (COSHH).
• Maintain cleaning equipment, ensuring it is in good working order and stored correctly.
• Work independently or as part of a team to ensure all areas meet required cleanliness and hygiene standards.

Cleaner - Manpower Group – NHS - Merthyr Tydfil

(2024-01 - 2024-12)

• Maintained high standards of cleanliness and hygiene across wards, clinics, offices, corridors, and public areas in line with NHS infection control procedures.
• Cleaned and disinfect patient areas, including beds, lockers, equipment, and frequently touched surfaces.
• Performed routine and deep cleaning tasks according to set cleaning schedules.
• Used cleaning equipment and chemicals safely and effectively, following COSHH (Control of Substances Hazardous to Health) regulations.

Customer service advisor - HMRC - Ebbw Vale

(2023-05 - 2023-08)

• Provide accurate information, guidance, and support to customers regarding tax, benefits, and other HMRC services via telephone, email, web chat, or written correspondence.
• Process forms, claims, and applications efficiently and in line with departmental policies.
• Handle all interactions with professionalism, empathy, and respect, even in challenging situations.
• Adhere to all relevant data security, compliance, and confidentiality standards when handling personal and financial information.
• Update customer records.

Teaching Assistant - Teaching Personnel - Cardiff

(2022-10 - 2022-12)

Pharmacy Assistant - Sunrise Pharmacy - Cardiff

(2022-06 - 2022-10)

Customer Assistant - Flower Cwtch - Ebbw Vale

(2022-01 - 2022-06)

Hair dressing and beauty therapy - Crosskeys college (2016-09 - 2020-06)

GCSE - English language and mathematics - Abertillery Comprehensive School (2011-09 - 2016-07)