Technical Director
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A digitalisation, automation and transformation specialist working across a range of industry sectors including automotive manufacture, motorsport and general manufacturing. I help organisations use technology, better by streamlining processes, reducing waste and increasing team effectiveness. I design business, product and technology strategies, help create cultures that nurture innovation and am passionate about enabling human flourishing. I gaze into the future and sometimes host a podcast.
A seasoned Director with expertise in general business, digitalisation, application development and SaaS product strategy, able to consistently drive positive change and achieve an average of 18% annual revenue growth and 20% overhead reduction through multi-year business strategy development.
I successfully led market expansion initiatives resulting in a 15% increase in the company's product market share over three years, seeing us move up two levels in reseller certification by using a combination of direct marketing strategies and SaaS product innovation. I also championed the implementation of several customer-centric service improvement initiatives that led to a £120k upsell across key clients in the second half of 2023 alone.
I prioritise quality, reputation, and customer success, fostering profitable contract growth and ensuring client success with a professional, supportive, and reflective approach. My solid foundation in business principles and management, coupled with practical experience, has been instrumental in creating and nurturing a delivery and growth-focused Senior Leadership team.