Store manager - Canada Goose - London, England
(2026-04)
Excellent Customer service is the brand legacy, History, Client telling & storytelling about products and brand.
- Managed staff rosters, ensuring adequate coverage during peak times and manage holidays.
- Team Kpi's & achieving store and individual targets and exotic high value transactions.
- Merchandise with the team for new product launch.
- Managements meeting and handling complaints and looking after team.
- Conducted performance appraisals for staff members while having 1-1 conversation & check monthly performances.
- Making appointments for clients and training for new modules.
- Opening & closing & Making EOD reports, Training gnew CA & Shadowing.
Team Manager - Gucci Harrods - London, England
(2023-10 - 2026-03)
- Developed productive, professional client relationships, consistently increasing client spending and loyalty.
- Consistently worked to company best practices, ensuring faultless client care and first-class client services.
- Used excellent communication after purchase, Client-Telling and continue skills to build the best relations with clients for long term.
- Delivered continued growth across monthly sales activity, continually hitting profit and performance targets such as KPI's
- Following the brand story-telling, heritage and sharing iconic products, also talking about the Fashion Shows & Ads campaign etc.
- Making the best relations with entire team including seniors & team managers by respecting the company rules.
Senior supervisor - Harrods Sunglasses Hut - London, England
(2023-02 - 2023-09)
- Looking after team members and KPI's on daily basis
- Daily Dashboard Sales on THOM and other apps under Luxottica and daily mails to match up the price & sales target.
- Whenever needed always helped my team members on floor & backend.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
- Worked collaboratively with team members for closing sales, cross-selling and upselling.
- Checked Visual merchandise regularly to verify proper display.
- One 2 one meetings with sales advisors to check performances.
Senior client advisor - Loewe - Melbourne, Australia
(2020-03 - 2023-01)
Providing excellence customer service first key role in retail business.
- Looking after the team from morning briefing, achieving targets by opening cash flow and closing cashup.
- one 2 one team meetings, Making daily planners & monthly rota's
- Meetings & schedule trainings regarding new updates for new designs
- checking emails & complains and appointments and reporting any incident or sickness.
- Store merchandise for new creative director launch or seasonal collection.
- Brand history & value, client telling, product knowledge and hiring process.
- Team kpi's or PIP for their monthly targets for CA or SCA.
Client advisor - Givenchy - Melbourne, Australia
(2017-01 - 2020-02)
- Carried out day-to-day duties accurately and efficiently.
- Delivered tactical consulting across people and operational development strategy to achieve KPIs.
- Achieved monthly sales and performance KPIs for improved team success.
- Maintained accurate sales documentation and utilised data to draft reports and analyse KPIs.
- Looking after the team and Making Rota with morning & evening brief
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Reaching clients before & after purchase and give a lovely gestures for the visit.
