Shay Hyatt

Motivated and ambitious individual looking to begin a long-term career within the property and real estate industry. Through experience in customer service, hospitality, logistics and supervisory positions, I have developed effective communication, organisation, leadership, and problem-solving skills, alongside the confidence to work with a wide range of customers and colleagues. Progressing into a supervisory role has given me experience of taking responsibility, managing teams, resolving customer concerns, and maintaining high professional and safety standards in busy environments.

Particularly interested in estate agencies, lettings, property management, and property administration. Eager to learn about the industry from the ground up and looking for an apprenticeship, trainee, or entry-level opportunity where I can apply transferable skills, develop property knowledge, and build a successful long-term career.

Logistics Porter - Constellation – Brentford FC - Brentford

(2023-04)

• Coordinate the movement and setup of equipment, supplies and match-day materials across stadium facilities.
• Assist with receiving, loading, and unloading deliveries while ensuring items are handled accurately and safely.
• Maintain organised storage areas and ensure stock remains accessible and correctly stored.
• Monitor stock levels and restock bar fridges and storage areas to maintain availability during busy events.
• Follow workplace procedures and safety requirements when handling equipment and stock.
• Communicate effectively with colleagues and supervisors to ensure operational requirements are completed on time.
• Operate manual and electric pump trucks to transport stock, kegs, and equipment safely throughout the stadium.
• Manage multiple responsibilities in a fast-paced environment while maintaining attention to detail.

Retail / Hospitality Supervisor - Constellation – Brentford FC & The O2 - Brentford and London

(2022-10 - 2023-04)

• Supervise teams of cashiers and hospitality staff during busy events and match days.
• Allocate duties and support team members to run operations efficiently.
• Train, motivate, and support staff to maintain exacting standards of customer service.
• Communicate professionally with customers and respond to questions, requests, and concerns.
• Handle customer complaints and resolve issues calmly and efficiently.
• Monitor staff performance and provide guidance when required.
• Ensure retail and hospitality areas comply with health, safety, and food safety procedures.
• Take responsibility for maintaining professional standards in high-pressure, customer-facing environments.
• Prioritise multiple tasks while ensuring deadlines and operational requirements are met.
• Work closely with management and other departments to support successful event operations.

Retail Bar / Waiting Staff - Constellation - Brentford

(2022-11 - 2023-04)

• Provided friendly and professional customer service in busy hospitality environments.
• Greeted customers and assisted with questions regarding products and services.
• Took customer orders and processed cash and card payments accurately.
• Delivered food and beverages efficiently while maintaining high presentation standards.
• Worked collaboratively with colleagues to provide an efficient service during high-demand periods.
• Maintained clean, organised and professional customer areas.
• Developed effective communication, teamwork, and time-management skills.

Teaching Assistant – Work Experience - Smallberry Green Primary School - Isleworth

(2022-04 - 2022-04)

• Supported pupils individually and in small groups with classroom activities.
• Communicated instructions clearly and helped pupils understand and complete assigned tasks.
• Provided one-to-one reading support to help pupils develop their confidence and ability.
• Assisted the teacher with preparing classroom resources and organising activities.
• Demonstrated patience, responsibility, and professionalism when working with children.
• Helped maintain an organised and supportive classroom environment.

Hospitality Waitering - The Olerio Group - Twickenham

(2021-09 - 2022-02)

• Provided professional and welcoming customer service at events and venues.
• Assisted with food and beverage service while maintaining presentation standards.
• Prepared hospitality areas before service and assisted with closing procedures afterwards.
• Maintained food supplies, serving equipment and hospitality areas.
• Worked closely with colleagues during busy periods to ensure customers receive an efficient service.
• Followed food safety, workplace safety, and hygiene procedures.
• Developed communication, teamwork, organisation and time-management skills.

BTEC Level 3 Business - Business - The Heathland School (2016-09 - 2021-05)

GCSEs - General Education - The Heathland School (2016-09 - 2021-05)