Shay Ollerenshaw
Customer-focused professional with over a year of experience in fast-paced airport environment
About
Customer-focused professional with over a year of experience working in a fast-paced airport environment, delivering exceptional customer service while maintaining high standards of accuracy, safety, and professionalism. Experienced in document verification, passenger assistance, problem solving, and working collaboratively under pressure. A reliable, adaptable, and creative individual with additional experience in visual design, presentations, and music production, now seeking an opportunity to contribute strong communication, organisational, and customer service skills within a dynamic organisation.
Experience
Customer Helper - Jet2
(2025-01)
- Deliver high-quality customer service in a busy international airport environment, assisting passengers throughout their journey.
- Process passenger check-in, verify travel documentation, and manage baggage procedures with accuracy and attention to detail.
- Resolve customer enquiries and complaints professionally while maintaining a calm, friendly, and solution-focused approach.
- Work closely with dispatch teams, airport partners, and special assistance colleagues to ensure safe and efficient flight operations.
- Accurately prepare and input operational flight documentation using tablet and desktop systems.
- Adapt quickly to changing operational demands while maintaining excellent customer service standards.
Operations & Client Relations Volunteer - Flo-Mix Ltd - Warrington
(2023-05 - 2024-12)
- Delivered health and safety inductions for new personnel on the safe operation of industrial machinery.
- Prepared specialist chemical admixtures and coloured pigments to precise customer specifications.
- Maintained rigorous quality control procedures to ensure product consistency and compliance.
- Designed and delivered engaging visual presentations to commercial clients, supporting customer engagement and communication.
- Assisted with operational activities across production and customer-facing departments.
Education
BTEC Level 3 Extended Diploma - Creative Music Industry - Priestley College (2021 - 2023)
AS Level - Graphic Design - Priestley College (2021 - 2023)
GCSEs - Multiple subjects - Irlam and Cadishead Academy (2016 - 2021)
