Shayla Islam

A highly motivated and dependable individual possessing strong experience in customer service, retail operations, and customer-facing environments gained through work in retail, hospitality, and corporate customer relations. Currently seeking a customer service role where I can develop my skills and knowledge in a professional environment.

Customer Relations Officer at Rahim Steel Mills Co. (Pvt) Ltd. (2023-06 – 2026-01)

• Delivered professional customer service and responded efficiently to customer enquiries.
• Handled complaints calmly and worked towards positive resolutions.
• Maintained accurate records and supported daily administrative operations.
• Worked collaboratively with internal departments to improve customer satisfaction.
• Developed strong communication, teamwork, and problem-solving skills.

Store Assistant at Shopno Superstore (2019-03 – 2023-01)

• Assisted customers in a busy supermarket environment with friendly support.
• Replenished shelves and maintained organised product displays.
• Supported checkout operations during busy trading hours.
• Maintained cleanliness and organisation throughout the store.
• Worked with colleagues to meet operational targets and maintain service standards.

Restaurant Assistant at Roasted 21 Restaurant (2021-01 – 2023-08)

• Served customers in a fast-paced hospitality environment.
• Took customer orders accurately and maintained excellent customer interactions.
• Supported stock organisation and cleanliness duties.
• Worked collaboratively with team members during busy service periods.
• Contributed to creating a welcoming and positive customer experience.

MRes in Management – University of Lancashire (2026)

Bachelor of Business Administration in Marketing – Southeast University