Shazia Hussain

Dedicated customer service representative to providing quality customer care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.

Dedicated to identifying customer needs and delivering effective solutions to all problems. Skilled at handling diverse customer needs in a fast paced environment. Excellent time management skills combined with a superior knowledge of the customer service industry.

Bilingual, hardworking, and ready to utilise these skills in my new team and role.

Contact Centre Advisor - Damart

(2013-07)

• Maintaining up to date knowledge of products and services
• Handling customer calls; emails; letters and webchat and responding to queries about products, promotions and billing.
• Worked to address all customer concerns in a timely and effective manner.
• Handling large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
• Developing successful tactics to sell products and services to customers (consistency in achieving high results in evaluations of quality and quantity)
• Working to understand the needs of customers.
• Collaborating with the supervisor to handle escalated problems

Customer Service Representative - Grattan Otto plc.

(2004-02 - 2008-12)

Similar product mail order company and role/duty as Damart above. Role involved resolving customer queries and orders in a efficient and timely manner.

Account manager - Yorkshire Electric/ RWE Power

(2001-07 - 2003-11)

• Managing residential and business energy accounts, handling all billing queries, resolving escalated complaints and promoting the different payment and tariff options via phone, face to face ,mail and email.
• Greeted customer and ensured that face to face their queries on bills were answered and resolved to a high standard of good service.

Customer Service Representative - Redcats plc

(1999-06 - 2001-04)

Similar product mail order company to Damart above and role was also resolving customer queries in respect of bills and orders in efficient and timely manner.

Supermarket Staff - Kwik Save Supermarket

(1997-09 - 1999-04)

• Processed customer shopping and payments at the checkout.
• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Shelf stacking and general stock replenishment.
• Responded to guest complaints in a professional and effective way.
• Provided superiors with work logs, demonstrating accountability.
• Answered all questions regarding products and promotions.
• Aimed to keep customers satisfied and returning to Kwik Save.

GNVQ Business Studies - Business Studies - Buttershaw Business and Enterprise College (BBEC) (1995-09 - 1997-06)

A level - Urdu - Buttershaw Business and Enterprise College (BBEC) (1995-09 - 1997-06)

GCSEs (1995-06)