Logistics Coordinator - Deel IT (Previously known as Hofy) - London, UK - Hybrid
(2023-02)
- Answer customers' queries and questions through Zendesk
- Liaise with courier companies to organise collections domestically and internationally
- Liaise with courier companies to ensure shipments clear customs
- Ensure all domestic and international outbound labels are completed so on-time delivery is met for all shipments
- Train new team members on arranging collections, creation of outbound labels and other systems in place
- Provide help desk support to employees across the business via Slack, responding to queries and resolving issues efficiently
Order Operations Associate - Hofy - London, UK - Hybrid
(2022-03 - 2023-02)
- Worked with the fulfilment team to ensure that customer orders are shipped on time and all communications are streamlined
- Liaised with courier companies to organise deliveries
- Onboarded and Offboarded Macbooks and Window laptops
- Trained new team members to ensure their understanding of the system in place
- Created commercial invoices for international orders
Packer - Archgrove Ltd - London, UK
(2021-11 - 2021-12)
- Packed orders as necessary
- Reported any issues with orders back to the manager
- Trained new staff
- Performed other general warehouse duties as needed
Software Developer Intern - Cobalt - London, UK
(2020-09 - 2020-12)
- Created an application component using React, Javascript and Web Sockets
- Contributed to team meetings
- Provided updates on the development task
- Performed debug and performance analysis
Software Support Consultant - Ideal Health Consultants Ltd - London, UK
(2018-11 - 2019-09)
- Trained clinical hospital staff to use the new EPR and e-medication software
- Flagged and resolved new system errors for the management which reduced system complaints
- Provided proactive training to peers in solving problems and helped the team to facilitate swift customer service
Order Picker - Tesco - London, UK
(2018-07 - 2018-11)
- Pulled warehouse items from the shelves based on number, size, colour, quantity, and quality requirements
- Ensured that orders were accurate
- Packed warehouse orders as necessary
- Operated scanners so that the proper order is picked and inventory is managed accurately
- Performed other general warehouse duties when needed
Technical Diagnostician - JustPlainTech - London, UK
(2018-03 - 2018-07)
- Reached daily expected output targets
- Updated the repair tickets in the system
- Reported to the manager
- Data entry into company software, programs and networks
