Shazzard Khan

A highly accomplished and versatile Professional with a robust background combining technical engineering expertise with elite customer service delivery. Demonstrates a proven track record within demanding mechanical and field service environments, including key roles at GT Appliances and SNT Autocentre Mechanical Garage. Adept at leading teams, optimizing daily workflow, and managing stock control while consistently exceeding strict performance targets and KPIs.

Exceptionally resilient and adaptable, with a reputation for maintaining a safe, confident, and professional approach in challenging, public-facing environments and diverse weather conditions. A commercially aware problem-solver dedicated to driving cost efficiency, maximizing time management, and rapidly mastering new technical skills.

White Goods Field Service Engineer - Electrical Logistics

(2024-01)

• Field Service Excellence: Provide high-quality, in-home diagnostic, repair, and maintenance services for a wide range of domestic white goods.
• Authorized Brand Representative: Successfully contracted to deliver warranty and repair services on behalf of major industry names, including Samsung, Domestic & General, NAC, and Argos.
• Customer Satisfaction: Maintain high first-time fix rates while ensuring excellent customer service and safety compliance in clients' homes.
• Technical Diagnostics: Utilize advanced troubleshooting techniques to resolve complex electrical and mechanical faults efficiently.

Field Service & Workshop Engineer - GT Appliances

(2021-01 - 2024-12)

• Team Leadership: Supervise and allocate daily tasks to engineering staff, ensuring optimal team productivity and workflow management.
• Technical Diagnostics & Repair: Efficiently diagnose, troubleshoot, and repair a high volume of domestic white goods on demand, maintaining a high first-time fix rate.
• Operations & Stock Control: Oversee workshop maintenance and manage inventory control to ensure parts availability and minimize job delays.
• Performance Targets: Consistently meet and exceed scheduled ETAs and response times, ensuring a reliable and efficient service.
• Customer Relations: Deliver exceptional face-to-face service, communicating technical issues clearly to the general public to maintain high customer satisfaction.
• Compliance & Administration: Maintain meticulous digital and physical paperwork while upholding strict health and safety standards across all tasks.

Mechanics - SNT Autocentre Mechanical Garage

(2018-01 - 2021-12)

• Understanding of automotive systems and components.
• Proficiency in using a variety of tools and equipment.
• Technical expertise in areas such as engine repair, brake systems, and electrical diagnostics.
• Problem-solving skills to identify and resolve issues efficiently.
• Attention to detail and a commitment to high-quality workmanship.
• Ensure that all repairs and maintenance meet safety and performance standards.
• High communication skills.
• Ability to explain complex technical information to customers.
• Strong organizational abilities and time management skills.
• Prioritize work effectively, ensuring timely completion of all projects.
• Maintaining safety and transparency at all times.

Warehouse Operative - Lear Corporation

(2016-01 - 2018-12)

Customer Service Advisor - British Gas

(2013-01 - 2016-12)

Customer Service/Kitchen operator - McDonalds

(2012-01 - 2013-12)

Warehouse Operative - Kanes Food

(2010-01 - 2012-12)

NVQ level 2 - Mechanics - South Birmingham College (2007-01 - 2009-12)

BTEC - Logistics of Retail Business - South Birmingham College (2007-01 - 2009-12)

BTEC - Retail and Distribution - South Birmingham College (2007-01 - 2009-12)

BTEC - Physical Education and Computer Studies - Yardleys Secondary School (2002-01 - 2007-12)

GCSE - Maths, English and Science - Yardleys Secondary School (2002-01 - 2007-12)