Sheetal Dave

Highly motivated Retail Professional with over 15 years' experience at fast-paced retail stores like Matalan, B&M, and Home Bargains. Expert in delivering exceptional customer service, managing till operations with multiple modes of payments, and mentoring teams. Skilled in visual merchandising and consistently achieving sales targets while maintaining high shop floor standards. Reliable, adaptable, and able to work flexible hours including weekends.

Senior Sales Assistant and Key Holder (Part time) - Matalan Retail store - Berryden Retail Park, Aberdeen

(2022-06 - 2026-04)

• Delivered excellent customer service, assisting customers with product selection and resolving queries.
• Replenished stock and ensured the shop floor was clean and organised.
• Maintained, organized shop floor products and its visual appeal to drive continuous sales growth.
• Trusted key holder responsible for opening and closing store, cash handling, and leading team operations.

Business Support Assistant (Trainee) - Magnus Accounting - Aberdeen

(2022-01 - 2022-06)

Assisted Accounting Manager in maintaining client's payroll records this includes data entry, auditing timekeeping records for compliance with established standards, maintaining time and entering client's details into the payroll system, posting changes in pay and tax status and miscellaneous changes.

• Entering accurate financial data into the system and extracting data and preparing final reports.

Sales Assistant (Part time) - B&M Retail store - Aberdeen

(2019-09 - 2022-01)

• Maintained the sales floor & operated till machines in a high-performance store.
• Regularly achieved sales and till operation targets/KPIs with no incidents and maintained high accuracy.
• Took charge of senior retail assistant and trained new team members, ensuring they were fully compliant with company policy and expected level of service.
• Achieved best retail assistant of month once for providing excellent customer service.

Sales Assistant (Part time) - Home Bargains - Aberdeen

(2011-06 - 2019-09)

Duties include till management, stocking of goods, sales support and training junior staff.

• Maintained store standards through stock replenishment, merchandising and efficient delivery processing.
• Supported team performance by training new staff and contributing to sales targets and KPIs

Back-office Executive (Full time) - ICICI India Info Line - Surendra Nagar, India

(2005-05 - 2006-09)

• Handling customer accounts and maintaining the database in MS Excel.
• Preparation of daily/weekly/monthly reports of local and regional business volumes.
• Coordinated with internal departments to resolve customer queries efficiently and improve service delivery.
• Supported administrative and operational processes, ensuring smooth workflow and adherence to procedures.

Bachelor of Commerce - Gujarat University (2001 - 2004)