Shehnaz Mohammed
Business Proprietor
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About
I am a confident individual and an accomplished Customer Service Professional with 15+ years of retail experience. I excel in fast-paced environments. I have an exceptional ability to handle escalated customer complaints, manage accurate store documentation, and balance policy compliance with customer satisfaction.
I am transitioning into a Claims Handler / Customer Service capacity where I believe my mature work ethic, strong case management potential, and a passion for problem-solving will drive positive corporate outcomes.
Experience
Business Proprietor at V.G Stores (1999-12 – 2026-07)
- Maintained a 100% compliance record with local licensing boards and trading standards through rigorous staff training on age-restricted sales
- Boosted gross profit margins by 14% by renegotiating terms with key alcohol and convenience distributors
- Optimised stock control using an automated EPOS system, reduced fresh food waste by 22%
Trainee Administrator at ASDA Distribution (2001-04 – 2002-03)
- Responsible for meeting and greeting visitors in a polite and friendly manner
- Arranging interview times for potential trainees
- Assisted with the daily office paperwork, email, filing and faxing of documents, producing documents and answering the phone
- Taking accurate messages and other duties as and when required
Trainee Administrator/Receptionist at JHP Training Ltd (2000-11 – 2001-03)
- Responsible for meeting and greeting visitors in a polite and friendly manner
- Arranging interview times for potential trainees
- Assisted with the daily office paperwork, email, filing and faxing of documents, producing documents and answering the phone
- Taking accurate messages and other duties as and when required
Education
SVQ Level 5 in Business Administration – ASDA Distribution (2000 – 2001)
Mathematics, English, Computing, Biology and O.1.S. SQA Modules in Safe Hygienic Practices and Introduction to Food Preparation Techniques. One-day work experience session with Falkirk College, assisting senior childcare staff within the Nursery – Larbert High School (1996 – 1999)
