Shehnaz Mohammed

I am a confident individual and an accomplished Customer Service Professional with 15+ years of retail experience. I excel in fast-paced environments. I have an exceptional ability to handle escalated customer complaints, manage accurate store documentation, and balance policy compliance with customer satisfaction.

I am transitioning into a Claims Handler / Customer Service capacity where I believe my mature work ethic, strong case management potential, and a passion for problem-solving will drive positive corporate outcomes.

Business Proprietor at V.G Stores (1999-12 – 2026-07)

• Maintained a 100% compliance record with local licensing boards and trading standards through rigorous staff training on age-restricted sales
• Boosted gross profit margins by 14% by renegotiating terms with key alcohol and convenience distributors
• Optimised stock control using an automated EPOS system, reduced fresh food waste by 22%

Trainee Administrator at ASDA Distribution (2001-04 – 2002-03)

• Responsible for meeting and greeting visitors in a polite and friendly manner
• Arranging interview times for potential trainees
• Assisted with the daily office paperwork, email, filing and faxing of documents, producing documents and answering the phone
• Taking accurate messages and other duties as and when required

Trainee Administrator/Receptionist at JHP Training Ltd (2000-11 – 2001-03)

• Responsible for meeting and greeting visitors in a polite and friendly manner
• Arranging interview times for potential trainees
• Assisted with the daily office paperwork, email, filing and faxing of documents, producing documents and answering the phone
• Taking accurate messages and other duties as and when required

SVQ Level 5 in Business Administration – ASDA Distribution (2000 – 2001)

Mathematics, English, Computing, Biology and O.1.S. SQA Modules in Safe Hygienic Practices and Introduction to Food Preparation Techniques. One-day work experience session with Falkirk College, assisting senior childcare staff within the Nursery – Larbert High School (1996 – 1999)