Shela Shafqat

Highly reliable and observant individual with a background in care and administrative roles, bringing strong situational awareness, communication, and problem-solving skills. Calm under pressure and capable of handling emergencies and conflict with professionalism and discretion. Experienced in maintaining records, working with the public, and providing front-line support. Multilingual with excellent interpersonal and customer service skills.

Self Employed - Shela Eyebrow Threading

(2017-01)

Interacted with the public, maintained professional conduct, and upheld client safety standards.

Volunteer - Islamic Relief Charity Shop Bradford - Bradford

(2026-02 - 2026-06)

• Welcomed and assisted customers in a friendly and professional manner.
• Sorted, organised, and displayed donated items to create an attractive shop environment.
• Replenished stock and ensured shelves and displays were clean, tidy, and well organised.
• Operated the till and processed customer purchases
• Accepted, sorted, and priced donated goods in line with the charity's guidelines.
• Maintained high standards of cleanliness and health and safety throughout the shop.
• Worked as part of a team to support the smooth day-to-day running of the charity shop.
• Provided excellent customer service and responded to customer enquiries.
• Assisted with opening and closing duties when required.
• Supported fundraising efforts by promoting the charity and encouraging donations.
• Handled donated items with care while respecting the charity's procedures.
• Demonstrated reliability, punctuality, and a positive attitude while volunteering.

Support - Homecare Perfection

(2024-09 - 2025-03)

• Monitored client safety and wellbeing across home visits
• Maintained detailed logs and responded to emergency situations
• Communicated professionally with families and care teams

Care Support Worker - Home Instead Professional Care

(2024-04 - 2024-08)

• Assisted vulnerable individuals while ensuring safety and compliance
• Maintained a secure and supportive environment

Care Assistant - Yorkshire Care Home

(2020-01 - 2020-02)

• Supported residents with daily routines, observing any concerns
• Assisted with maintaining a safe and structured living environment

Medical Receptionist - Thornbury Medical Centre

(2014-01 - 2017-12)

• Managed sensitive information, controlled access to medical staff
• Assisted in conflict de-escalation and supported vulnerable patients
• Used SystemOne software for data handling and patient scheduling

Admin Assistant - Bilton & Picton Medical Centres

(2014-01 - 2014-12)

• Performed front-desk duties and monitored visitor access
• Responsible for securing patient records and maintaining confidentiality

Work Experience - Emm Lane Care Home

(1996-09 - 1996-10)

• Assisted elderly residents in a safe, structured care environment

SIA Security Guard License - Realise Training – Bradford (2025-06 - 2026-07)

English Functional Skills Level 1 - Bradford College (2021-01 - 2023-12)

Maths Functional Skills Entry Level 2 - Bradford College (2021-01 - 2023-12)

In house safeguarding and care training - Czajka Care Home (2019-01 - 2019-12)

NVQ Level 2: Computing - Computing - Heaton Beckside School (2011-01 - 2012-12)

NVQ Level 2: Child Development - Child Development - Heaton Beckside School (2011-01 - 2012-12)

NVQ Level 2: IT - IT - Heaton Beckside School (2011-01 - 2012-12)

NVQ Level 2: Urdu - Urdu - Heaton Beckside School (2011-01 - 2012-12)

NVQ Level 1 Business Administration - Business Administration - Shipley College (2000-01 - 2001-12)