Customer Service/Administrator - Lunts Motors Ltd
(2025-03 - 2026-02)
- Answer incoming phone calls, making appointments, updating Customer details, phone, address
- Put on system tech man computer System within the company
- Price jobs with information from staff of work that has been done to the customers vehicle
- Create spreadsheets on monthly basis
- Inputting supplier invoices on the system, paying them on a monthly basis with statements from supplies against the working system
Executive Office – Correspondence under Concentrix / Customer Service advisor – Frontline Advisor - Sainsbury's Argos Ltd/ Concentrix
(2020-08 - 2025-01)
As a customer service frontline advisor I support customers, making sure they get the help they need at pace and at their convenience. This could be helping customers to place orders, check stock availability. It could also be to talk about a delivery that is already booked, i.e. change of address, change delivery date at customers request if available.
I take orders over the phone and take intricate details for the customer and for data protection ask them to type their card details in the system Argos use to facilitate the orders. I also liaise with different departments, finance, transport, teams as part of the job as and when required to help the customers situation. I have also for the past 3 months moved to Executive Resolutions Correspondence Team to help sending emails and phone calls regarding customer enquiries whatever that may need from Argos.
Office and Accounts Manager - Vapr Electronic Cigarettes Ltd - Liverpool
(2018-03 - 2020-08)
As a vaping company, where the manufacturing is done on the site in Liverpool. The company produces e-liquid for vapes, packs and despatches the e-liquid from the local premises.
- Updating customer records on a daily basis or as and when needed, i.e. names, addresses, etc, on the XERO accounts systems they use, also enter invoices both sales and purchase invoices on the system
- Allocate the received money against the relevant accounts and reconcile them
- Receive cash from customers on site and raise invoices and deposit in the local bank or post office
- Reconcile the accounts up to the VAT RETURN for the manager checking for VAT or EXEMPT
- Create and maintain spreadsheets for customers, aged debt and for sales representatives, this done on a weekly or monthly basis whatever is required at the time
- Process and update stock records as and when any movement either in or out to customers, salespersons, on the UNLEASHED STOCK SYSTEM and on salespersons relevant spreadsheet
- Pick and pack stock items from the warehouse as per the customer's request
- Check the in-house company web page for PayPal daily for orders and print off and get stock from warehouse and send by royal mail or carrier whichever service is needed
- Organise collections on courier's website as and when needed and print labels and despatch the customers stock. Update the stock level on the stock system on UNLEASHED
- Answer the telephone, check emails, created and maintained time sheets for staff time keeping
- Used my initiative to gain some new customers in the local area for the sales guys to visit and gain the custom
- Learned the UNLEASHED STOCK SYSTEM, AND BASIC XERO ACCOUNTS system
Paper Controller - Prinovis UK Ltd
(2014-06 - 2017-10)
As a printing company, I was planning and organising with customers, transport companies, and internal depts., i,e customer services, planning and warehouse ensuring deliveries are on a time critical basis/need, 24 hours a day, 7 days a week, has been approx. 200 deliveries a week.
- Make sure the items that do arrive have been ordered accurately and are the correct products, from customer, and what I have ordered for the upcoming jobs on the presses needed for the jobs as well. i.e using product codes/ bar codes/delivery notes
- Request and place orders for specialised products and ensure all details are accurate and done in a timely manner
- Using SAP system, companies own technique system, customers own portal SAP system, WMS, scanners
- Liaising by email/telephone/faxes of orders, confirmations, enquiries, queries and delivery notes
- Liaising with press room, paper stores persons, suppliers on a daily basis
- Work with a team and on my own initiative and very pro-active within my work
- Check consumption of products and if need to order more paper to complete job, or needed for next upcoming job for customer
- Update information on spreadsheets, delivery schedules, Sap system, and end of month accruals
- Check prices and invoices received for the products are received
- Look after quality control of product of paper, and inform / report to the relevant customer, supplier, dept of any rejected/potential nonuseable stock and emailed/spoken to them by telephone and met them face to face on the company site
- Take photographs of said damage and logged the complaint on a spreadsheet
Paper Stores Admin Assistant - Prinovis UK Ltd
(2008-07 - 2014-06)
Resource Officer - Social Services for Liverpool City Council
(2008-01 - 2008-07)
Temporary position
- Input correct and relevant information details on the company's in-house computers, using Comino, SUIS systems
- Place orders on SAP for carers, foster carers, stationery for the office
Data Input Clerk - Enterprise – Liverpool
(2007-12 - 2007-12)
Temporary position
- Input Data on spreadsheets on company in-house computers, as requested by the manager
Receptionist for Administration Offices - Liverpool John Lennon Airport
(2007-11 - 2007-11)
Temporary position
- Answer telephone to Customers and transferring them to the relevant dept
- Sort incoming/outgoing mail
- Book meeting rooms as and when requested
- Receive deliveries of goods and notified the person who they belonged to
Customer Services Representative - P C Nextday Ltd (Part of CMS computers Ltd)
(2006-10 - 2007-10)
12 month contract
- General customer service duties, i.e. filing, faxing, e-mailing, photocopying, post duty, etc
- Answer the telephone, also as the company is mainly website based I was answering the emails on a daily basis so the customer had a reply the same day
- Use the computer as in-house ability
- Raise credit notes and raising invoices on a daily basis
- Sales order entry, when a customer needed a replacement item I raised and processed the order as required by the customer
- Arrange collection with customers as when needed and took payment details from them
- Update spreadsheets daily to be able to record what information management are needed for future records
Customer Services Administrator - Chubb Fire Ltd
(2004-08 - 2006-10)
Relocated out of area
- Customer relations with our partner office in India
- Liaising with customers, engineers and sales staff
- Processing orders, invoicing and stocktaking
- Using in-house computer to a very high standard
- Other general office duties including answering/replying to telephone queries, filing and photocopying
Customer Services Administrator - Halo Healthcare Ltd
(2000-04 - 2004-08)
Relocated out of area
- Processing sales orders for customers within the UK
- Invoicing of all goods and services in accordance with the NHS schedules
- Distribution of products to clients
- Participated in a Customer Service Training Course, to which I obtained the Oxygen Training Customer Service Certificate
Customer Service Administrator/Data Input Clerk - Night freight GB Ltd
(1995-01 - 2000-12)
- Customer service relations including customer enquiries regarding quotations, invoicing, pricing, (Daily Sales Revenue)
- Responsible for the processing of customer delivery notes and the distribution of these within the team
- Other general office duties included the processing of invoices and filing
Typist/telephonist/Transport Office Assistant - Merlin Freight Ltd/Irish Groupage
(1989-01 - 1995-12)
- Responsible for organising the collections and deliveries of freight around the UK
- Processing and producing manifests/delivery notes/invoicing/shipping documents
- Gained the knowledge of how to process Letters of Credit, Bills of lading and EUR 1 forms
Telephonist/Typist - King Trucking Ltd
(1986-01 - 1989-12)
- Instrumental in the arrangement of collections and deliveries within the UK
- Creating and sending invoices and statements to customers
- Arranging for pallets of goods to be despatched and transported to UK destinations
