Shelley 28

Service focused remote professional with extensive experience responding to individual enquiries, coordinating appointments and maintaining precise records. Skilled in listening closely, explaining options, following up on requests and supporting people through changes or complex situations. Organised, discreet and comfortable learning new systems, with a genuine interest in travel and thoughtful, personalised service.

Keen to support Rudyb Travel clients from their first enquiry through post-trip follow-up.

NATIONAL CLINICAL AUDITOR / QUALITY ASSURANCE at DWP Contract – APM (2023-05 – 2025-04)

• Checked detailed information for accuracy and completeness, identified discrepancies and communicated clear next steps.
• Managed multiple cases remotely, followed up on queries and maintained reliable electronic records.

DISABILITY / FUNCTIONAL ASSESSOR at DWP Healthcare Assessment Services (2022-06)

• Built rapport through telephone consultations and tailored communication to each person's circumstances.
• Responded to questions with empathy, explained processes clearly and followed up when further information was needed.
• Documented sensitive details accurately while managing appointments and deadlines independently.

BEST INTEREST ASSESSOR at Action First (2024-02)

• Coordinated appointments and confirmed details with individuals, families and providers from referral to completion.

SENIOR PRACTITIONER – DOLS at Birmingham City Council (2024-12 – 2025-03)

• Tracked case progress, coordinated updates among stakeholders and checked documentation for completeness.

CLINICAL ADVISORY OFFICER at Department for Work and Pensions (2021-06 – 2022-06)

• Answered complex enquiries, explained guidance accurately and worked across secure digital systems.

REGISTERED NURSE at NHS AND HEALTHCARE ORGANISATIONS (2005)

Built lasting skills in compassionate communication, organisation, problem solving and supporting people under pressure.