Shem Khan

Experienced hospitality professional with extensive background in luxury hotels and five-star restaurants, delivering exceptional guest service in fast-paced, high-end environments. Skilled in customer relations, team collaboration, fine dining service, and maintaining the highest standards of professionalism and presentation. Proven ability to create memorable guest experiences, manage demanding workloads under pressure, and contribute to smooth daily operations.

Dedicated, adaptable, and passionate about providing world-class hospitality.

Host and Waiter - Ping Pong Dim Sum - Southbank, London

(2024-01 - 2024-08)

• Responsible for food inventory management to reduce waste and maintain standards.
• Delivered high-quality customer service in a dynamic, high-volume restaurant specialising in Chinese Dim sum cuisine.
• Took orders, gave menu recommendations and ensured guest satisfaction throughout the dining experience.
• Played a key role in training new team members by guiding them through standard restaurant operating procedures. This ensured that all staff consistently maintained the highest quality in service and operations.

Host and Waiter - Marlowe - Montcalm East Autograph collection - London

(2025-08 - 2025-11)

• Delivered high-quality customer service in a fast-paced five-star restaurant while maintaining professionalism and excellent presentation standards.
• Handled orders, assisted guests with menu recommendations, and managed customer requests in a calm and professional manner.
• Maintained cleanliness, hygiene, and attention to detail while working efficiently under pressure.

Host - Hilton Park lane - London, Park Lane

(2025-12 - 2026-04)

• Delivered professional food and beverage service while maintaining high standards of customer care and presentation.
• Assisted guests with orders, table service, and requests to ensure an enjoyable dining experience.
• Worked efficiently in a fast-paced hotel environment as part of a professional hospitality team.

BSc - Business Management & International Business - University of Sussex (2021 - 2025)

BTEC Level 3 - Business - Hatch-End 6th Form (2018 - 2021)