Sherene Jordan

Audio engineering, music business entrepreneurship, and customer service management expertise, with more than three years of experience in client relations, administration, and strategic planning and production within the entertainment and luxury industries. Proven capability to improve operational efficiency through creative marketing strategies and proficient team leadership, utilising skills in event and brand development, audio recording and mixing, as well as personnel management. Dedicated to ongoing professional growth and development, seeking to leverage comprehensive knowledge in a dynamic position that encourages innovation and excellence.

As a customer service manager, I have developed staff rotas and managed payroll for in-store personnel. My responsibilities included providing pawnbroking, retail, foreign exchange, Western Union services, and auction operations. I utilised my administrative skills for both the store and head office, which involved responding to emails, handling store maintenance documentation, managing financial budgets, and tracking expenditures.

I collaborated with other stores and departments to enhance the quality of the work environment. Additionally, I conducted market analysis for luxury assets and gold pricing, while leading marketing initiatives to increase store traffic. I effectively managed staff schedules and oversaw a variety of financial services, thereby driving operational efficiency.

I promoted inter-departmental collaboration to improve work quality and delivered comprehensive customer service across multiple financial platforms.

In the music industry, I volunteered as an assistant engineer at Colours Factory for Orii Jams and at the Royal Albert Hall. I also completed an internship at Youth Music Theatre as a Marketing, Casting, and Administration Assistant, where I participated in casting sessions and engaged with music, acting, and dance directors regarding casting decisions. I collaborated with the marketing team to create engaging show posters, managed audition data, and contributed to the casting process alongside directors.

I meticulously organised audition forms, calculated scores, and maintained a comprehensive database and physical records for all applicants. I analysed audition performances, computed overall averages, and provided data-driven insights to support informed casting decisions. I facilitated efficient audition processes, ensuring effective data management and communication among directors.

I streamlined audition data management to enhance decision-making processes.

I have completed a Bachelors of Arts degree in Audio Engineering from 2021 to 2023 in SAE Institute that was accredited by Middlesex University.