Sheridan Baker

Friendly, reliable and hard-working individual with extensive experience in customer service, retail and hospitality. Used to working on my feet in fast-paced environments and providing excellent service to customers. A strong team player with a positive attitude, seeking a part-time/full-time role in a new environment where I can apply my skills and make a positive contribution to the team.

Manager - Drink Inns

• Managed the day-to-day running of a pub
• Managed staff and rotas in the pub and kitchen
• Handled cash and card payments and till reconciliation
• Maintained high standard of customer service

Bar Person - Kennedys / Shamrock

(2011-01 - 2016-12)

• Served drinks, coffee and food in a busy bar environment
• Provided friendly and efficient customer service
• Handled cash and payments
• Maintained cleanliness and organisation

TEFL Teacher (Part-time)

(2008-01 - 2015-12)

• Taught English to children aged 2–14
• Planned engaging lessons and activities
• Built strong relationships with students and parents

Shop Manager - British Mini Market

(2008-01 - 2011-12)

• Managed the day-to-day running of a small shop
• Served customers and handled payments
• Managed stock, deliveries and customer queries

Telesales Assistant - Club La Costa

(2007-01 - 2008-12)

• Handled customer calls and sales enquiries
• Delivered professional and friendly service

Travel Consultant - American Express

(1999-01 - 2001-12)

• Booked holidays and flights
• Dealt with customer enquiries and reservations

TEFL (140 hours) - Teaching English as a Foreign Language

Teaching Assistant NVQ Level 2 - Teaching Assistance - AQA