Sherleine Wood

Experienced project coordinator and administrator with a background spanning laboratory services, public-sector customer operations and manufacturing. Skilled in coordinating study activities, supporting project managers, maintaining accurate records, preparing documentation and improving administrative processes. Recognised for dependable organisation, clear communication and the ability to manage competing priorities.

Experienced in onboarding and coaching colleagues, coordinating meetings, monitoring trackers and supporting teams to deliver work in line with established procedures and customer requirements.

Project Coordinator at IQVIA (formerly Q2 Solutions) (2024-08 – Present)

• Coordinate study set-up, planning, activity monitoring and close-out, supporting delivery across the study lifecycle.
• Support Project Managers and study teams with administrative tasks, status reporting and monitoring tools.
• Review outputs to identify trends and provide feedback to internal and external teams on investigator-site and service performance.
• Help ensure deliverables meet organisational standards, protocol-specific requirements and customer expectations.
• Prepare and maintain study documentation, including laboratory manuals and process flowcharts.
• Coordinate and distribute meeting minutes; support study training for sites, CRAs and customers as required.
• Contribution highlights: Developed practical study resources and supported consistent communication, tracking and coordination across project teams.

Administration Assistant 2 at Q2 Solutions (2022-02 – 2024-07)

• Coordinated diaries, appointments, meetings, team calls and teleconferences involving candidates, hiring managers and other stakeholders.
• Researched and compiled information, prepared routine and non-routine correspondence and reports, and supplied managers with supporting materials.
• Maintained departmental databases, trackers, organisational charts and process flowcharts; added incoming molecular studies to tracking systems.
• Helped design and improve administrative procedures to support timely, accurate processing and submission of deliverables.
• Supported employee changes and administration, including transfers, supervisor changes, leave and promotions.
• Coordinated onboarding materials and new-starter training folders; supported lab operations through stationery/equipment orders, lab-coat management and stocktaking.
• Processed overtime forms, raised service tickets, submitted deviations, reviewed SOPs and arranged staff vaccination appointments.
• Scanned, printed and archived documentation, and prepared and circulated meeting minutes.
• Contribution highlights: Trusted with varied coordination and process-support duties, including maintaining department information and developing resources to improve administrative consistency.

Administration Assistant 1 at Q2 Solutions (2019-11 – 2022-01)

• Provided day-to-day administrative support across laboratory departments, including document scanning, printing and archiving.
• Prepared new-hire training folders, updated organisational charts and coordinated lab-coat management.
• Recorded and processed laboratory overtime forms; ordered stationery and equipment and supported stocktaking.
• Arranged staff vaccination appointments, raised service tickets, submitted deviations and supported SOP reviews.
• Prepared meeting minutes and distributed them to relevant colleagues.
• Progression: Built a broad operational administration foundation before progressing into the more coordination-focused Administration Assistant 2 role and Project Coordinator position.

Customer Service Consultant at HMRC (2008-10 – 2019-10)

• Managed inbound and outbound customer contacts relating to tax-credit claims and outstanding VAT and self-assessment debts.
• Discussed customer circumstances and negotiated realistic repayment arrangements while maintaining accurate case records.
• Coached and mentored colleagues, including supporting an Edinburgh team through its transition to debt-resolution work.
• Trained colleagues in VAT debt resolution to help them build confidence and handle customer cases effectively.
• Provided process guidance to management and completed associated case administration and clerical work.
• Contribution highlights: Recognised through responsibilities involving colleague coaching, training and process guidance alongside customer casework.

Customer Sales Advisor at BSkyB (2007-01 – 2008-08)

Worked in customer retention, explaining relevant promotions and supporting efforts to retain customer business.

Production Operator at Mitsubishi Electric (2002-04 – 2007-01)

Worked across production departments in a fast-paced manufacturing environment producing air-conditioning units.

GCSEs or equivalent