Shimu Akter

Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of [Desired Position] role.

Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.

Sales Assistant - One Stop

(2025-04)

• Assist customers with product enquiries and purchases using friendly service.
• Operate the till and process cash and card payments accurately daily.
• Replenish stock and maintain product displays for tidy, clear store layout.
• Check product availability and pricing, updating displays when changes occur.
• Maintain cleanliness and store presentation to a high standard always.
• Follow health and safety and security procedures in line with company policy.
• Work effectively as part of a busy retail team during peak periods.

Team Leader - Celebrities Express Ltd - Cardiff

(2024-10 - 2025-02)

• Coordinated daily operations by guiding team members through routine tasks.
• Managed duty allocation to keep work moving and meet deadlines.
• Upheld customer service standards by supporting staff performance consistently.
• Handled customer enquiries with decisive issue resolution and professional communication.
• Owned training support for new team members to reach readiness faster.
• Maintained workplace standards by overseeing organisation and cleanliness across areas.
• Sustained service delivery under pressure during busy periods in Cardiff.

Supervisor - Chick'N Cymru - Cardiff

(2025-05 - 2025-09)

• Supervised restaurant staff and managed daily service routines throughout Cardiff.
• Allocated tasks and coordinated team members during peak trading periods.
• Delivered friendly customer service and handled customer enquiries promptly.
• Supported stock management and carried out daily restaurant operations.
• Maintained cleanliness, hygiene, and food safety standards across shifts.
• Assisted with restaurant opening and closing procedures at shift start and end.
• Trained new staff members and supported ongoing performance through coaching.

Restaurant Staff - Kashundhi Restaurant - Dhaka, Bangladesh

(2022-01 - 2023-05)

• Improved customer experience through friendly, responsive service in a busy Dhaka restaurant.
• Strengthened order accuracy and enquiry handling by supporting customers promptly.
• Supported consistent food service by contributing to day-to-day restaurant operations.
• Raised service readiness by maintaining a clean, organised workplace for teams.
• Enhanced teamwork and service speed by working cooperatively with colleagues.
• Reduced hygiene and safety risks by following required procedures throughout shifts.

Bachelor of Arts - LLB Law and Criminology - University of South Wales (2024-09)

Higher Secondary Certificate (HSC) - Humanities - Sheddeswari Girl's College (2022-02)