Shiraj Shrestha

A highly motivated and reliable individual with a proven track record in customer service, retail, and the food industry. A recent graduate in Computer Science with a specialization in Cyber Security, possessing strong technical expertise in programming, ethical hacking, and software development. Adept at problem-solving and working effectively both independently and as part of a team.

Committed to delivering outstanding results and continuously improving skills to align with organizational goals.

Customer Service Associate - FedEx Ship Centre

• Provided exceptional customer service by addressing queries, resolving complaints, and ensuring customer satisfaction.
• Managed and organized file systems, delivery tracking, and shipment coordination to maintain operational efficiency.
• Strengthened communication and time management skills by handling multiple customer requests simultaneously.

Retail Assistant - TK Maxx, Uxbridge - Uxbridge

• Managed stock organization, including restocking items and maintaining a clean, well-presented sales floor.
• Operated tills efficiently, processing transactions and assisting customers with inquiries to enhance their shopping experience.
• Collaborated with team members to improve store operations, achieving sales targets and positive customer feedback.

Crew Member - McDonald's, Hanwell - Hanwell

• Prepared and served food in a high-pressure, fast-paced environment while adhering to health and safety standards.
• Assisted in managing delivery operations, including sorting inventory and maintaining kitchen organization.
• Developed critical teamwork and time management skills, ensuring orders were completed accurately and on time.

BSc (Hons) - Computer Science (Cyber Security) - University of West London (2024-12)

BTEC Level 3 Diploma - Computer Programming - Uxbridge College, Hayes (2016-09 - 2018-07)