Shirley Chiloane

Senior healthcare leader/Manager/Nurse specialist with over 27 years of clinical and operational experience across acute health, community health, mental health and commissioning environments. Holds an MBA in Healthcare Management and extensive expertise in clinical governance, quality assurance, service delivery improvement, workforce leadership, and strategic health system management. Experienced in leading complex healthcare services, managing multidisciplinary teams, overseeing budgets, HR management, overseeing health related project and ensuring compliance with national health standards in the National Health Service (NHS).

Skilled in driving organisational performance, strengthening clinical governance, and improving patient outcomes across large, high pressure systems.

Clinical Lead at NHS Integrated Care Boards & NHS Trusts (2015-01 – Present)

• Led clinical governance, quality assurance and service improvement initiatives.
• Managed multidisciplinary teams and supervised senior clinicians.
• Oversaw complex service pathways, including acute, community and mental health.
• Led audits, complaints investigations, incident reviews and risk management.
• Managed high risk caseloads and complex clinical decision making.
• Collaborated with local authorities, hospitals, community services and national bodies.
• Contributed to operational planning, performance management and service redesign.

Team Manager – Rapid Response Service at Central London Community Healthcare (2012-01 – 2014-12)

• Led urgent community care services to prevent unnecessary hospital admissions
• Managed multidisciplinary teams and coordinated acute–community pathways.
• Oversaw operational performance, managing, service delivery, staff and resources

Team manager- District Nursing at Ealing Hospital NHS Trust (2002-01 – 2012-12)

• Managed district nursing teams delivering complex community care.
• Led workforce planning, supervision, and operational management.
• Ensured compliance with clinical standards and governance requirements

Senior Registered Nurse at Sunderland Royal Hospital (1999-01 – 2001-12)

Ward Sister- Mental Health Nurse at East Rand Psychiatric Hospital (1998-01 – 1999-12)

MBA in Healthcare Management – Anglia Ruskin University

BSc (Hons) in Community Health Nursing – District Nurse Specialist Practitioner – Brunel University

Diploma in General Nursing, Psychiatric Nursing, Community Nursing & Midwifery – Bonalesedi Nursing College

Matric Exemption – Rivoni Secondary School