Shirley Moss

I enjoy working in busy, customer-facing environments and take pride in creating a welcoming atmosphere for every guest. I bring strong teamwork skills, reliability, and the ability to thrive under pressure — qualities that I know are essential for a fast-paced coffee shop.

Seasonal and permanent opportunities appeal to me as I enjoy interacting with customers, working as part of a friendly team, and contributing to a positive store environment. I am flexible with shifts, happy to get stuck in, and motivated to support high standards throughout the festive season and beyond.

I would welcome the chance to contribute my experience and enthusiasm to your team, and I would appreciate being considered for this role.

Costa Coffee – Store Manager / Barista

Various locations | Jan 2017 – Dec 2022

• Delivered excellent customer service in a fast-paced coffee shop.
• Trained and supported team members on barista skills and store standards.
• Handled cashing up, stock management, and day-to-day operations.
• Maintained a welcoming environment, ensuring high levels of cleanliness and quality.

Oct 2023 – Sep 2024

• Provided customer service and operational support in a 24-hour service station.
• Managed tills, cash handling, and site compliance during night shifts.
• Ensured smooth running of the business independently.

• CIPD 2025
• Diploma in Human Resource Management – Completed 2022
• Other higher-level qualifications available on request