Shivakumar Meesala

Customer-focused professional with over two years' experience in fast-paced customer service and retail sales, including upselling and advising customers on products to meet sales targets. Confident telephone and written communicator, skilled at building rapport and recommending suitable solutions.

Background in Electrical and Electronics Engineering (MSc, University of Greenwich) provides genuine technical understanding of electrical products. Proven ability to process orders accurately, meet performance targets (CSAT, AHT, SLA) and collaborate across teams. Seeking to bring a proactive, relationship-driven approach to an Internal Sales Executive role within industrial electrical wholesale.

Customer Service Assistant (Sales & Store Operations) - B&M Bargains, UK - UK

(2024-10)

• Advise customers on products and solutions, building rapport to identify needs and recommend suitable options.
• Contribute to achieving branch sales targets through proactive upselling and promoting in-store offers.
• Process cash, card and contactless transactions accurately using point-of-sale systems.
• Resolve customer queries and complaints professionally, maintaining high service standards under pressure.
• Support stock replenishment and inventory management to ensure product availability.
• Assist with onboarding and training of new colleagues on systems and service practices.

International Customer Support Associate (Virtual) - Amazon Development Centre

(2022-08 - 2024-08)

• Built strong working relationships with customers across Europe and North America, achieving a customer satisfaction score exceeding 90%.
• Communicated clearly and confidently by phone and chat, handling high volumes of enquiries with a professional manner.
• Analysed recurring customer issues and applied root-cause solutions to improve resolution quality and reduce repeat contacts.
• Consistently met key performance targets, including CSAT, Average Handling Time and Service Level Agreements.
• Selected among the top 600 associates for the AC3 Tool Pilot Programme, testing a new internal tool and feeding back for rollout.
• Trained and mentored new team members on best-practice customer handling procedures, improving team efficiency.

MSc - Electrical and Electronics Engineering - University of Greenwich, UK (2026)

B.Tech - Electrical and Communication Engineering - St. Mary's Engineering College (2022-07)