Birla Sagar Higher Secondary School | 2021-2023
- Designed and updated course content, aligning curriculum with educational standards and objectives
- Developed lesson plans that engaged students and met learning objectives
- Integrated various teaching methodologies and resources
- Delivered lectures, led discussions, provided clear explanations, and answered students’ questions
Customer Service Associate
India Infoline Finance LTD | 2018-2020
- Managed correspondence, including handling emails and phone calls, drafting responses, and redirecting inquiries
- Scheduled and managed calendars, coordinated appointments, and arranged meeting spaces • Conducted data entry and maintained accurate records, databases, and filing systems
- Ensured the work environment was organized and running smoothly
- Maintained confidentiality and discretion when dealing with sensitive customer information
- Assisted colleagues and supervisors with administrative tasks, acting as a point of contact for staff and customers
- Proficient in office software such as Microsoft Office
- Resolved customer issues independently or escalated them when necessary
- Adapted to changing priorities in a fast-paced environment
Administrative Assistant
Manappuram Finance Limited | 2017-2018
- Greeted and assisted customers in a professional and courteous manner
- Assisted with processing customer transactions, including handling cash transactions
